This place is awful. Horrible customer service. One part of the business has no idea what the other part is doing. Staff is unprofessional and terse. Poor communication with customers.if you have a choice, don't go here!
I will never use Home Respiratory Services again. First, No personal contact after 1st initial set up. Expect a computer to call every quarter to ask if you need supplies. There is no option to request a person to call you back in case you have any questions. Very poor customer service in this regard. Second, when my insurance changed I was requested to send my SD card back to HRS to verify usage of my CPAP. It took over two weeks for me to receive the new SD card with a return envelope for the old SD card. I sent the old SD card back immediately and never heard back from HRS until I called them. I was told by HRS that they could not find my SD card after being on hold for 15 minutes and was asked to wait again until they figure out what to do. I stated that I did not have time to hold any longer please call me back at my cell number. The HRS representative agreed to call back. Well that was a week ago and still haven’t heard from HRS. I recommend that you spend your and your insurance's money on a company that understands good customer service.