HORRIBLE COMPANY!!!! My husband needed supplies for a c-pap machine. They screwed up the initial billing even though we explained to them IN DETAIL during our first order. It took over 15 calls from me to different people in customer service to get it fixed, 6 months later. They would continuously state that we weren't covered for products and we would call our insurance and find out that they never billed insurance before billing us. We had paid the entire claim thinking it was correct. We called to have the difference refunded to us and they claimed to have sent a check to the insurance company. Insurance company said they would have returned any check to them as they can't cash it. Called Hooks/Rotech back, this time they said that we weren't due a refund and didn't know what we were talking about. To top it off, we finally had enough of them and returned a full box of delivered products to them back in December. We have a voicemail from an associate stating that the products had been received. The products were removed from our bill even. They did not, however, retract the bill from the insurance company so that we could get the products from elsewhere. Called them today, they claim that the products were never returned and that they would be sending us a bill since we never paid for them. WORTHLESS!!!!!!!!!!
Serving the Indianapolis Area.
From Business: OxiMedicals executive team has over 30 years of combined experience selling and servicing oxygen concentrators; our experience enables us to answer patient questi…
hooks oxygen service really SUCKS, They think they have you locked in due to medicare rules. I would not recommend this business to anyone. All they do is give you the runaround.
These people have the worst customer service of any place I have every been. The Therapist that work for this company are paid on commission so they push a lot of supplies and equipment at inflated prices. Forget about follow up if you have a question about your treatment. Once the big fee up front is paid, they have no further interest in seeing you. What kind of medical professional works on commission? I would not recommend them to anyone.
Horrible customer service. Hook's needs to hire some people who know how to deal with patient's needs. Rude and I don't recommend them.
My husband was in great need of a power wheelchair and his neurologist connected us with a rehab medical salesman, who was very prompt to contact us. He conducted the initial interview by phone and promised that he could get a wheelchair approved in less than six weeks. Next he required a third physical evaluation, not accepting the ones performed by the neurologist, nor a licensed physical therapy Dr. Despite the great difficulty, we transported my husband to the sales red's choice therapist with the promise that he would meet us there a nd oversee the paperwork to speed up the preauth. Over the next few MONTHS, I made numerous phone calls to him and his "assistant" and others in the same department. I was given many excuses, then finally was informed that my insurance had preauthorized. I had to pay almost $600 to meet my deductible and we finally got the chair Eight Months after we started. Now almost a year later they came to pick up the chair saying ins. Didn't pay
Poor customer service. Very prejudiced attitudes.
Revolving Door! If you get a job offer to work here, "RUN", don't walk, away! Only cares about profit and puts employees last. Poor equipment; unreliable, and unknown in market which is a good thing!
Called by company, told to home at 5:30. At 5:40 they called for credit card payment. I paid then they told me 8:00.Received call after 8 that iy would be after 10pm. Do not use them! When you have respiratory problems you prompt professional care given with respect.
These people aren't trustworthy at all. While under use of their equipment while having insurance they NEVER sent new replacement parts for my equipment like they were supposed to monthly. My insurance company dropped me and I had to pay them out of pocket for my machine. Even though my insurance had paid quite a bit on the machine they came at me with a ridiculous amount for the remaining balance. I had to have the equipment so what could I do? Anyway they said I had agreed fire them to access my bank information and withdraw money straight out of my account which I never did. 2 times I wrote checks not knowing they took money out and they over drew my account leaving me to pay the overdraft fees. Never did they apologize, or reimburse for the amount. If possible go somewhere else! These people aren't honest in my opinion.