Okay. Called Will 2 weeks ago for a hot water heater. He told me he was bringing one everyday for a week and never showed. We agreed on a 50 gallon tank. After a week he shows up out of nowhere says he has the tank. With no luck anywhere and having 4 children I say okay. Turns out that the pilot does not work it will not ignite, and after spending my only day off removing the old one and installing the one Will brought turns out not only will it not ignite, but water pours out from the top of the tank. Not the pipes, the tank itself. He sold us a busted P.O.S. we are now once again without hot water and feel like we were robbed. There is no other word for it. Robbed I am reporting him to the BBB and I would recommend that no one deals with this so called business man. It doesnt matter how many of his friends he gets to post positive reviews. STAY AWAY FROM THIS PLACE. I hope it goes out of business, and keep doing this to people you will. I am a business manager trust me. I know way more about customer service than you will ever understand.
Asked them to come out and fix my dryer, they showed up 3 hours late and then charged me $75 for (and I am not exaggerating) 11 minutes of work. 11 minuets from the time they walked in my front door till the time they walked out. They fixed the dryer, they charged me at $450 dollars an hour rate for just labor!
I called and had just gotten paid and was very excited because I just moved into a new place and wanted to get a washer / dryer delivered asap. ALL they had to do was deliver and take my money but the girl on the phone who I spoke with THREE times never even got around to texting me pics of what they had in the price range we discussed and she had said they had several to choose from. Again, all they had to do was text a couple of pics, deliver what I chose and then, take my money. That's it. Would have been an incredibly easy sale for them BUT instead, they chose to blow me off. THREE TIMES. wow again. Went to one of their competitors and am very glad I did. I have more appliances to buy and will not even bother calling them now. #WasteOfTime
ATTN: To anyone in the indianapolis area who is looking to buy or sell any appliances, do NOT go to Big Johns Appliances. The employees are very rude and have attitudes. I called asking about how to sell my dryer and she told me i could bring it today and I would get $10-$50. I go to bring my dryer and they tell me they are not buying anything because they have no cash with a lot of attitude and i asked another lady if they could do an IOU and she gave me attitude immediately and said i only asked about dropping it off not about selling it or they wouldve told me they had no cash and they will not do that. So even though i knew their price range for a dryer i somehow only asked about dropping it off? I feel this is a scam to get people who have nothing else to do with their appliances after hauling it all the way there to leave them there and make 100% profit. This is a hands down horrible business and i am not uaually one to give employees attitudes or complain but they got me so mad.
Talk to Will.......he will take care of you. I had a great experience with Empire For Less. I would recommend them to anyone looking for great used appliances.
We had an excellent experience with Big Johns. We bought a washer and dryer back in the summer of 2013. The washer had a few problems, but it had a 90 day warranty and they came out each time to take care of it, no questions asked. A year later, we had an issue with a small and inexpensive wire needing replaced. My dad was going to fix it, but he had a difficult time finding the exact part, even after looking online. He went into big johns and, since we were customers in the system, they handed him the part right there. We are so thankful for their amazing customer service. We will definitely be back for our next appliance purchase!
Hats off to Herschel Tague and his employees at Bryant Heating and Air Conditioning Co. I called Mr. Tague Jan 30,2014 because my furnace was making noise. It was determined that the old furnace needed to be replaced. They replaced it the following day. This company is very honest and fairly priced. I highly Recommend Bryant Heating and Air Conditioning! Ray W
If I could give a lower rating than 1 star, I would. Terrible customer service & unaccommodating
We just purchased a duplex and needed appliances for both units. Big Jon's had a great selection of older & newer models. We bought a gas range, 2 refrigerators, 2 washers and 2 dryers. Because we purchased so many items they gave us a hefty discount and free delivery! The pricing was very reasonable and we saved a ton of money. These guys aim to please and are very friendly. I'll never shop for appliances anywhere else, ever again!
These guys are beyond helpful and aren't just there to make a buck. They are here to make a customer happy. We told them our issue with our refrigerator was a start relay being bad (which the manufacturer told us they no longer made the part we needed). These guys gave us the pieces to fix our refrigerator for no charge and explained to my husband how to put the pieces in. We went home with fingers crossed and my husband put the pieces in with yet another phone call to the guys for a little more help. Low and behold the refrigerator kicked on and it is running again! As if that wasn't enough, they called 30 minutes later to check and make sure it was working properly. A class act business!