(DON'T RENT) A CAR FROM Budget RENT A CAR 😡😡😡...They will totally (MESS)!!!!!!. You up. Stay away from the New manager he didn't know what he doing. Go across the street to Enterprise car rental it's a BETTER companies and BETTER SERVICE.
I use Enterprise almost weekly in my job. I find their service level to be excellent and they take time to learn what's important to me in selecting my vehicle. Their whole crew is very courtious and helpful from the front desk to the crew that preps the cars.Thanks and keep it up!
Due to my vehicle needing major repair, we have been taking time to decide if we want to repair or replace. For this reason we have been renting from Enterprise at least once a month. My mother-in-law has stage 4 colon cancer that has metastasized to her liver & lungs. She is having chemotherapy at IU Cancer Center (downtown Indy) every three (3) weeks. I have been & continue to be the person who makes sure all of her appointments are scheduled & her transportation arrangements made. She lives in Wabash, Indiana...my husband & I live on the far NE side of Indy (close to the Geist/Fishers area), she sees her oncologist & has treatments in downtown Indy. During the past months that I have been a customer at "my" Enterprise, the staff there have become aware of the reason I need the rental car. Everyone has been so professional & yet at the same time personal with me. They empathize with the situation I'm currently in & understand how important it is that the scheduling, timing & coordination of everything is; they know that how they execute their part has a very direct & vital impact on the success or failure of that specific day/weekend. All of the staff at "my" Enterprise, from the person who takes my call, the person who comes to pick me up, the person at the office reviewing the agreement with me as well as reviewing the features/functions of the vehicle I will be using....ALL OF THE STAFF ARE ALWAYS GREAT!!!!! To everyone: Thank You for making a difficult, challenging time easier, better & less complicated...You Are All THE BEST!!!!!!
Rented a Standard vehicle in Indianapolis last week. They were out of the standards, so they bumped me up to a SUV at no cost. Picked up the SUV in a parking structure (poor lighting) and it had just been washed and was dripping wet. I quickly checked the vehicle for any obvious damage, but the passage side was a little close to another parked car and it was all wet so I simply glanced at that side from the rear. Did not see any damage from that condition. When I returned the SUV the next day, they pointed out a long dent along the lower passenger side. My heart dropped. I contacted Enterprise and they researched their records and found that the SUV had a prior claim on that damage and it was not my responsibility. Thank you Enterprise for being honest and reliable.
I have been to this enterprise many times. The staff is very friendly and they have moderate selection of cars. Never had any problems here.
We had a great experience when renting our car. Amy was very helpful and very nice. She made it a great experience.
When asked if I wanted the insurance the sales person stated it would cost50$ so I opted to purchase. He failed to mention that the 50$ was the daily cost instead of for the week. I had severe sticker shock when returning the car since it was 350$ more than anticipated. This was misleading and I will not agree to any of their upsales again
Outstanding service and selection. It was fast, easy and a pleasure to deal with everyone from the counter agent to the pick up to the drop off. Excellent!
Be careful when singing paperwork to rent the car. I asked for no extra insurance coverage and was told to initial at specific places. At the end of the rental, I was charged for insurance and was unable to remove the charge. I feel that the agent tricked me to increase the value of the rental. I will be more alert IF I rent from this company again
Excellent customer service, very accommodating. Ford Expedition was a great ride. Would rent again and again!