My father has been coming to get an (extremely expensive for the quality might i add) smoothie for at least 2 years now... he spends time out of his day talking to "Doug" and "Tammy" (sp?) & they have created a joking around environment/relationship with my dad. Or so he thought. My dad is the sweetest man who just wants everyone to like him/understand him and talk to him... he says the same joke to these people every day... which is simply "oh you guys finally found some work to do" (or something similar) and then LAUGHS. He LAUGHS. He is a nice guy. So Doug was having a high school moment the other day and (in front of another customer) decided to angrily come back at my dad about how offensive he is by making a small joke of which he has ignored how badly it offends him for two years. My dad spends about $30-40 a week in this shop on pathetic smoothies that he could make at home. It's a shame Doug and Tammy don't know true customer service so that they could brush a small joke off or act in an adult manner and tell my dad that it hurts their feelings... instead they throw away the money and treat him like dirt. Now he is uncomfortable going to the gym to work out as he wouldn't hurt a fly. Doug's wife (Tammy) stated today that her husband wasn't in a bad mood that day- but his "feelings were hurt". She also stated that since my dad inquired about whether their daughter was a good cook since she was promoting herself by selling cookbooks that he was disrespectful. Get real. You wont survive and i'll make my dad a better smoothie for way less money. LA fitness can do way better than you.
Nice selection of healthy and allergy friendly foods. I've received a lot of help with supplements for my joints.
I am seeing more and more that the customer service in this place is terrible. I went in this store on May 10, 2015 to get my lunch because I work right down the street, I was standing at the hot food counter for over 3 minutes without being acknowledged. I notice one employee walking pass me and went behind the hot counter and still I wasn't acknowledged, so I said is there anyone that can help me? I ask to speak with a manager and I explain to her that I have been waiting to be helped for over 3 minutes and that I am on my lunch break. The manager on duty act like she didn't really care at all but managed to get my order in. When my order came up it was burnt. You guessed it! I end up leaving without my food and had to go back to work without eating lunch. I called Lisa the store manager on May 11, 2015 to let her know what had went on, and she didn't have much to say, so I ask her to give Rick the owner a message to call me, as of yet May 15, 2015 I have not heard from Rick yet. I called Lisa again on May 13, 2015 to ask her did she give Rick my message and she said she did and that he would call when he get a chance. I have been shopping at this store for over ten years and I will never shop here again. I will be spending my money at Trader Joe's and Fresh Thyme where the staff has outstanding customer service. Through the years the customer service at Georgetown Market has has gotten extremely worst and I am fed up with it.