Really ??? You are late for the appointment . They were probably really booked solid . And then you have the gall to complain when they have to tell you that if you cant get there in 5 minutes. You will have to reschedule your appointment. That was not bad customer service. Next time make sure to leave time. To get there on time. I get my glasses here all the time . I have never had a bad experience . But then again I have never been late when appointment made.
12. Knotts Optometry
Knotts Optometry has wide variety of up to date frames and great selection of contacts. You get great service and the latest state of the art exams …
6151 N Keystone Ave Ste 800Indianapolis, IN 46220
From Business: At LensCrafters Optique located at 6151 N Keystone Ave, we believe vision care is about far more than a pair of glasses or a prescription. Eyes are windows to the…
This america's Best location got my prescription wrong and refused to admit it. They did nothing about it. I only went to replace a pair of scratched glasses (that were working fine) and was told I had to get a new eye exam. Throughout the exam I kept telling this arrogant useless Optometrist that it was blury. I told him it didn't seem right. He concluded there was a significant difference in my eyes because in the 1 1/2 years since my appointment my eyes had hardened :s.When the glasses came in I tried them on and immediately said they were wrong. I was told that I needed to get used to them. When I asked if there was a different Optometrist who could check I was told I needed to wait and see if my eyes adjusted to them.I tried them for a week. It was terrible and I started developing headaches. I called them and was basically told I was wrong. It was obvious they weren't going to do anything about it. Even my invoice and the prescription were inaccessible to me online and they weren't giving it to me.Sometime in late September/early October I emailed corporate and got a useless reply saying the regional manager would check into it. Never did they offer to make it right. I gave up. I set the useless glasses aside, started using my scratched ones (which aren't perfect but I can still read a pill bottle with them) and waited for my Florida trip in Oct/Nov 2017. I went to the Port St. Lucie America's Best on Oct 30th. Had a new eye exam and low and behold there was only a slight difference in my eyes. The three employees there who looked at the useless prescription including the Optometrist just shook their heads. I will be contacting the Indiana Attorney General when I get home and the BBB to request a full refund.
General Manager of store is highly concerned with ushering people into the back for an eye exam before clearing it with insurance. I specifically asked Ashley (general manager) if my visit had been cleared and covered by the insurance company and she said yes. I had a witness present (the eye doctor herself) say she understood why I did that as the employees sometimes try to push people back there before it's cleared. I went through the eye exam and then I came back out and Ashley took me to the desk and said that the insurance would not cover it and I owed them $54 for the eye exam. I am very unhappy with this location for its deceit.
Better frame selection than anyone in town, eyeglasses very affordable with the buy one-get one deal (even with high index progressive lenses), this store went out of their way to get everything right. Thank you!