My troubles started with this company from my college days. They requested proof of a 60 day notice to vacate my apartment. Once I did as they asked, I never heard back from them or the apartment so I unfortunately assumed the case we sufficed. Fast forward 7 years and it's time to purchase a home. I was notified that in order to do so, I must first clear up this matter. I began doing this 2 months ago. I was directed to speak with either Kyla or Phil. After many unreturned voicemails and phone attempts to Kyla, I finally heard back from Phil who was helpful with the information and process to move forward. The follow-up from both was unprofessional and untimely. I finally explained my concerns to Jean and she was the only person in the office to follow-through in a timely and professional manner. The icing that topped the cake was when I came to pay the judgment off. Kyla was informed I was here to pay and left me waiting for 10 minutes in the lobby before she rudely greeted me. The entire encounter involving Kyla was unprofessional. She was rude and difficult to work with. I'd highly recommend companies to another office to handle your claims if this is their way of doing business. The company could've had this payment 2 months ago if it weren't for Peters & Steel LLC dragging their feet!
7855 S Emerson AveIndianapolis, IN 46237
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