Update. I no longer work there and do not rep this company, their service, or sales. I stand by my customers by being reputable and honest. This review is in direct response to Mrs. Rocky Allison's Negative Review. (Lead Sales Associate - Brittney Laroche). Review removed and altered. I wish Mrs. Allison all the best in her boating Ventures.
Special ordered an Avalon pontoon boat. Told it would be in in six weeks, it took ten weeks. Lots of excuses. Went to pick up boat, so excited, the interior was wrong, the floor was not what we ordered and there was a dent in the boat. More excuses. They would not fix the issues and they would not lower the price for the problems. Printed a refund check before we asked, said they were so sorry, and showed us the door. Ten weeks and still no boat!!! Don't' believe anything Brittany or Ted tell you. They have no idea of what customer service is.
bought a Ranger Comanche off them and ran it with no problems till the computer went out. it was under warranty so took it in and they had it fixed in a week. Ran super from then on and no other problems. Took care of me with professional courtesy
We purchased a boat from Teds about 10 years ago. We enjoyed the boat, however, we never got the title for it. We tried for years to get Teds to give us the title but it never panned out. The BMV told us that the previous owners are still registered as the owners and our bank stated they never received the title for the boat. I called and spoke with Mark (manager) and his response was "basically" F- you lets take it to court... I have never done business with such unprofessional people in my life. Save yourself the heartache and spend your hard earned money with a better company, my opinion and advice...
After looking all over for my new boat and meeting tons of sales people... I have to say that the sales staff, as well as the parts staff are friendly, helpful, and very caring. I'm blow away by the negative reviews and I must say that if ever down the road I want to trade or sell my boat I know that the first stop I will make will be to Ted's Aqua Marine.
Don't do business with Ted's Aqua Marine!!! We bought a used boat from Ted's and after only making two payments on it one of the fish finders went out, one of the livewell pumps starting making noise and not working correctly and most importantly the trailer was having issues with the bearings. We called and specifically told them that a) we needed the boat for a tournament that we had coming up within 2 weeks and b) we were none too pleased with all the issues and did not feel the total cost to repair the boat should be all on us. The lady (which was Ted's daughter) was apologetic was instructed to bring the boat to them immediately. We did only to find out that they couldn't look at the boat for 2 weeks. This lead to a series of calls to the manager of the service department and another employee who were rude, condescending and uncaring. Then Ted himself called and left the most scattered, didn't make any kind of sense message so we called back and told them we'd be to pick up the boat on Saturday, for them not to touch it and we'd fix it ourselves. Ted then called the next day and said it was in the shop and they would work on the livewell issue but that was it. All in all unless you really want to get the run around, poor customer service and spoken to like trash, I'd strongly suggest going somewhere else. No wonder Ranger boats won't let them advertise that they sell their boats!!!!