Great customer service excellent hairstyle
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Just to let anyone know, if you have a free service (buy 5 services get the 6th free) you need to call and make an appointment from Sunday-wednesday. Their staff neglected to tell me on my 5th service assuming I could be a walk-in on Thursday. I was assuming I could use my free service (buy 5 services get the 6th free) the lady looked at my card and told me someone should have marked my card to make an appt. And they didn't. She also showed me past cards and their appt. book. She then told me I still had to pay full price. I didn't create a scene because my braids took 3 1/2 hours to complete and they looked great. Thank goodness I had the money to pay just in case.
Went into this shop to have my micro's braids done and told them 3 times please make sure u are putting black in my hair and not mixed hair in my head they said ok after beening there for 8 hrs i was so ready to get home. Well time went by cause after u get them done u dont want to touch them cause they hurt from them braiding. As i noticed into 3 weeks after going though my hair i got up set for the money i paid them and the service they done more talkiing then braiding to me. Well i contacted the owner but spoke to daughter about what i have discovered some of my head was not micro's but larged french braids and very larged spaces and yes brown and black hair in my head "wow" was told that they offer me a discount next time but dont think its going to be next time...
Just nobody can even step to your expertise! Love everything about the business,and the quality or work! ��������
I think yahka is good too and this is really coming from Jada I been with her since 5th grade I'm in 9th my braids stay good and don't come out I've been complimented on my Senegalese twist and my micros at school I recommend her and again this is Jada if you don't believe me hot me up at jadareidd@gmail,com or my Instagram lightskin_jae
My second sew in and I LOVE IT! It's secure it last several months and it doesn't get loose or shift. It's flat and their closure is superb! Very professional. I love them!!!
I had the unfortunate and disastrous experience of getting my hair braided in Senegalese twists at this shop. The owner was present when I expressed my desire to have twists that are a bit bigger and she proceeded to explain how that size of twists won't last as long, maybe 2-3 weeks. I didn't believe her because I have seen many Black women rock medium to large Senegalese twists and I highly doubt they paid such a huge price for braids that don't last long. Additionally, I have always had hair texture that is more than suitable for braids that last longer than the usual time frame so I knew something wasn't right. This shop requires you to pay upfront so I had no choice but to hand over my $190 before there was even a handful of braids. The woman braiding my hair made the first 2-3 rows of braids very small, loose and sloppy. I didn't realize this until she was more than halfway through with my hair. I started to feel my braids and they were LOOSE…twists are not supposed to be loose. After she finished braiding my hair 6 hours later, I checked it in the mirror and didn't see much wrong…initially. I was tired and so ready to go home and rest. When I got home, I was weaving my hands through the braids and realized how terribly most of them were done. Some braids were different sizes, a few were already starting to untwist and there were several that didn't look like twists but more like braids with wholes and gaps. I was beyond furious. I returned the next day with a friend and conveyed my dissatisfaction to the owner. She apologized, said the braider isn't used to braiding big braids [they weren't that big to begin with] and had the same woman fix my braids. This took another 3.5 hours. I thoroughly checked all of my braids and it was actually worse this time. The woman, whom I can't even call a professional, didn't seem to care one bit about the poor quality of her braiding. I left and returned the next day to the shop full of customers, braiders and the owner. I pulled the owner aside respectfully and told her I was still dissatisfied with my hair. I went on the state that even the small braids were done poorly so I don't think it's a matter of inexperience with big braids…the woman just can't and shouldn't be assigned to do twists. I reminded her how I spent a total of almost 10 hours in the chair getting my hair braided and I paid almost $200 and this isn't fair to me. She asked what would I like for her to do to resolve this issue and I said that I deserve half of my money back. She pointed to a sign and said "we don't issue refunds." I was aware of this already but I assumed customer satisfaction would triumph company policy. Not at this shop! This owner had the audacity to offer me another opportunity to have my braids redone by yet another person in the shop. I wasn't having that. There is also so much cultural insensitivity at this shop because the women are mostly from West Africa and they consistently speak in their language unless they're handling business calls or communicating with the customer. That is plain indecency and rude; it doesn't take regard for the customer's comfort whatsoever. I DO NOT RECOMMEND THIS SHOP TO ANYONE. They obviously place money over the satisfaction of their customers and are incapable of admitting their wrongs. They lack business etiquette to say the least. I myself am an East African woman and I will definitely spread the word to all the African and African-Americans about this so called shop of theirs. I don't want anyone else to ever waist their time and money at such a place.
I wish I would have read the reviews before going to this horrid place. I have never been to a dirtier place in my life. I believe the main "stylist" lives on the couch in the squalid conditions of the shop. Looked like a vacuum has never been used anywhere. A second woman, who spoke better English, showed up to help the non-English speaking stylist. She was downright evil. Insisted that money be paid upfront. What beauty salon does that?? None that we have ever been to. Had my daughter's regular stylist not been on maternity leave, we would have walked out. Nasty place run by nasty, hateful women, charging way too much money for the quality of the service. Stay far away from this place! Only giving one star because 0 is not an option.
Excellent!! I got Marley twists a couple days ago and I have not stopped receiving compliments since I walked out of her salon! I ended up being about an hour late to the appointment (sorry!) but she still got me done in enough time to get to work. She answered every question I had and listened to what I wanted while giving constructive advice. The whole appointment took about 3 hours but it didn't feel like that long because she is very easy to talk to. Unfortunately I'm moving so I don't know if I'll be back but I'll definitely keep her info and recommend her to friends!
I loove my new braids!!!!! Very nice and professional services provided. Overall I loved the atmosphere of the establishment and everyone was very welcoming and understanding. I will definitely be returning to kays touch of class:).