Friendly Dental Group of Indian Trail
323 Unionville Indian Trail Rd G, Indian Trail, NC 28079
Friendly Dental Group of Indian Trail has not yet specified accepted insurance plans.
Friendly Dental Group of Indian Trail has not yet specified any specialties.
323 Unionville Indian Trail Rd G
Indian Trail, NC 28079
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My 16 year old has been seeing Dr. Barrows at Friendly Dental in Indian Trail, NC for six years and has always been very happy with Dr. Barrows and his staff. I, recently, broke a molar and was absolutely terrified to go to a Dentist as I am terrified of Dentists. Dr. Barrows and his staff took great care of me. Dr. Barrows knew I was scared and did an AWESOME job of keeping me calm and explaining each step of what he was doing. I felt absolutely no pain whatsoever. I was completely comfortable the entire time including during my filling in a large tooth. Everyone was so understanding of my situation. Over the six years I have been using Dr. Barrows I have had absolutely no issues and I'm not an easy person to please. I would travel an hour or more to see this great Dentist. I highly recommend Dr. Barrows and his staff at Friendly Dental of Indian Trail.
Never, never choose this dental practice.
I had an appointment at 11. I showed up a few minutes early to fill out paperwork. By 11:30 they still had not called me. I have dental anxiety, which they had been told about, so I left. I think it was the sound of the drills and saws on the home improvement show they had blaring on the TV that sent me over the edge. Seriously. Drills and saws IN A DENTISTS OFFICE.
I tried again. An appointment at 8, so they could be sure to see me on time. The dentist didn't even show up to the office until 8:10.
After anxious x-rays, and him probing around my mouth he told that I needed to help him. I asked him what he wanted from me, the patient, I had shown up on time and paid him, what else could I do? He told me to calm down. I left.
My husband had spoken to another dentist in the practice and the office staff, and they indicated that the doctor would prescribe vallium for someone with my anxiety issues. But Dr. Gonzales didn't, and wouldn't. I found the staff uncaring of my needs and dismissive of my concerns. The doctor himself was just rude.
I will never return and neither will anyone else in my family. You can find nice, caring dentists in the area. You can find dentists who understand how to make and keep timely appointments. Friendly Dental of Indian Trail is not this place.
Update: Someone from their office called me, apologizing, and asking me to remove this review.
He said that at the first visit, when I had to wait so long to the sound of drills on television, that it was my fault because I didn't say anything to the office staff.
He also said that he would have someone call me back, and they would do their best to help me.
We've never heard from them again. :-) I stand by this review. If you want a decent dentist, stay far away from this practice.
I have been there twice in pain, I saw the same dentist (sorry never learned his name, young guy) he said he could do nothing for me both times! The worst part was the way he said it. When I mentioned I had been there twice and he has told me he won't work on me, he cocked an attitude threw off his gloved, said (rude and loud) that if I wasn't happy he would refund my money and stormed out. I was floored, I have my own business, and never, never would I treat someone like that.
I will not go back!