Took $1368 from the Elderly, Broke Promises, Failed to Reply, Failed to Do the Right Thing.TD Bank took $1368 in maintenance fees from us for one dormant checking account even after refunding these fees twice in 2013 and promising to stop charging them. We paid no other fees on all other checking accounts we had with TD Bank so it’s clear that TD Bank could have corrected this but failed to do so. And now TD Bank refused to do the right thing and refund these outrageous fees.And even worse, our local TD Bank in Indian Harbour Beach failed to reply for weeks to my personal visit to them and the detailed documentation I prepared and presented them about out case. They only replied after I faxed their Store Manager Lisa Conroy. But she refused to do the right thing and refund the $1368.Furthermore TD Bank listed these maintenance charges only as a small line item for this single dormant checking account at the end of pages of consolidated statements that listed all our other (active) checking accounts first all with no maintenance fees.This TD Bank predatory behavior against seniors is in contrast to our new credit union, who already proactively reached out to suggest opening another account that would save us money. Like our credit union, banks should also take care of their customers. BANKS SHOULD NOT PREY ON ELDERLY CUSTOMERS AS TD BANK DID with us.In 2017 TD Bank had a net income of over $10 billion dollars. But in contrast, my wife and I are in our 60's and the $1368 TD Bank took is a lot of money to us. TD Bank's predatory behavior against the elderly is unethical and unacceptable. So of course we closed all our accounts at TD Bank. Do a web search for "Complaints about TD Bank" and you'll see a pattern of behavior like what we suffered.
I have direct deposit through work and my account says its available but everytime I use my card it says we're unable to process your request/payment. They don't have 24/7 customer service, so I can't figure this out until a branch opens. So, to put simply. They have no customer service when you need them.