Terrible service and impossible to get anyone to answer the phone. We rented from this company for two years, the first year the homeowner lived around the corner and we went through him for all repairs. When it came time to renew our lease they tried to raise our rent significantly but our homeowner told us he'd keep it the same and took care of it. Unfortunately he moved out of the country soon after we renewed our lease and from there we were forced to deal with One Stop staff. The a/c line in our attic leaked all over and water was coming in through the ceiling, I submitted a ticket online and no one contacted me for repairs. Thankfully, my husband stopped the leak and the next day I called (left a message, no one answers the phone) and Patricia gave me a bunch of excuses about how I used the wrong system to submit the ticket and she never got it. I used their website which provides the same option as the portal. When the person came out to repair it they said the damage wasn't significant enough to repair and just left it as is... saggy ceiling and water damaged. Our a/c went out the weekend we were trying to move out, with a heat index of 112 and extreme heat warnings from the national weather service, they sent a repair man who claimed the entire unit needed replaced. One stop said it wasn't a "habitability issue" even with the heat wave and they didn't care that I was pregnant and the temperature was unsafe. Our homeowner sent another company out to look at the a/c, they repaired it in 30 minutes for $600, after one stop said it needed to be replaced for almost $5000. I've left messages and spoken with Patricia repeatedly trying to get her supervisor/the owner to call me regarding my concerns about their services. While no one has returned my call, I have received five emails (including one from the owner) about the move out process without mention of my concerns or when they will return my call.
Robin (Stewart) was our realtor of our current house that we live in. There were a few things that she did that were certainly wrong to do and we were taken advantage we were a first time home buyer. 1) While we were working with Robin to find a house, I looked at houses online (through her website). I was lectured (to the point of being yelled at, by Robin, about only looking at houses she presented to us. Her reason was because this is her livelihood and if affects her commission. 2) The offer we wanted to put in on the house was about $5K less than the asking. Robin was very resistant to putting in the offer in because she said she wouldn't put low-ball offers in. I had to remind her this was our money and our future house. The owners accepted our offer. At the house closing, I asked the question "who pays the realtor's commission?" Robin's response was the buyer always pays for it. I've actually found it's normally the seller. What actually happened, unbeknownst to us, Robin had negotiated for us (the buyer) to pay the commission since we got the extra $5k off of the house. 3) After we'd closed on the house, we discovered the washer/dryer were not included in the house as we were originally told were. Robin called the other realtor for some move out times. Prior to Robin calling the realtor, we requested Robin to ask for the asking price of the washer/dryer. She did not and as soon as she got off of the phone, without us saying a word, Robin said she forgot to ask about the washer/dryer. Well we told her when we get the keys of the owners in a few days, we'd ask about the washer/dryer. Well the owners were actually going to throw them away since they were gas heated and their new house was electric so we got it for free. We saw Robin one last time at which she smugly asked what we offered for the washer/dryer. We told her we got them for free because the owners didn't want them. She didn't have anything to say. I would not recommend Robin to say the least.
Rent is good price. Nice people. My kids have lots of friends here. I renew my lease.