I told my salesman Thomas that I would given them 10 stars. The service afforded to us was exceptional. `JR went overboard in helping us out and getting approved. We really appreciated that. This is the second car we have purchased there and will come back again if we ever need another car.Thank you,Marilyn James
Wow were do I start... Tommie, JR and the whole stuff were so professional and polite in everyway possible I mean as soon as walk in they great you with warm welcome.... they didn't tried to force me to buy a car they listen and help me get the car that I wanted.... one of best experience of buying a car.... they never tried to low ball me or get more money.... like i said best experience.... Tavita Taito
Went to Premier and worked with Gary LeFever. He was awesome. I was set up with an amazing Dodge Ram 1500 worth every penny. Good people. Fair prices. Worth the trip
Found a used Subaru Outback for my son who lives out of state. We were test driving it and he was purchasing. Thomas let me know he worked for years at a subaru dealer. This was a sound car is what he told me. My husband and myself along with my son's father all drove this car. Seemed fine so we made a deal. Before we left I discovered the driver rear door would not open. Signed a note saying it would be fixed as part of the deal. They initialed the note. This was the week before July 5th. We were to pick up the car on July 7th to deliver 5 hours from our house. When called on Monday Thomas told me they hadn't taken it in to get fixed yet but would. As of Wed they still hadn't taken it in. So when I called Friday to verify it was fixed he told me it was but they couldn't get the same color door handle. I also asked him when we picked it up to check the air pressure on the tires as the light sensor for low tires was on. He ran it down the road to someone or so he said. The light didn't go off. Imagine my son's surprise when the mechanic aired up the tire the light went off. Driving to KS to meet our son halfway from CO we noticed problems when going over bumps. We pretty much knew immediately it was the struts. My son took it to a subaru only mechanic who told him all 4 struts needed replaced and the brakes were 80% worn. I called to talk to Thomas who would not return my call. My son called and Thomas said they would pay to fix the door handle. My son got an estimate to have it painted around $150.00. Thomas told him they weren't paying for that and they only agreed to "fix" the door. So he has a silver car with one black door handle, 4 bad struts and bad brakes. Thomas said "well it was sold below book value". Basically they knew they were selling car that needs about $1600 in repairs and justify it because it was below book value. Believe me I know about "buyer beware" but it's places like this that give the "used car salesman" the stereotypical bad reputation.
Professional Staff!! ( Thomas and Art )No Hassel!! No Pressure Buying!!They were honest about the history of the vehicles we looked at.
I don't know if this is more of a Thank you note or a testimonial. From allowing me to take the vehicle for 3 days as a rental until I got feedback from Finance Company, to helping me get the lowest rates I could possibly get. Knowing all long I could easily back out of deal. Now I feel like they were running a business to make profit , But at the same time they helped me feel comfortable and make the right decision for myself. Thanks again Thomas, Art, Vito & Pat.
I work with Mr. Thomas to help me with purchasing the vehicle that I wanted. He was very helpful in sending me everything that I requested since I live almost 200 miles from the dealership. He was awesome to work with. When I arrived at the dealership for my appointment, he met me and showed me the vehicle in person. I had been looking for this vehicle over the past month and he ensured that I was able to purchase it. To complete the required paperwork for the vehicle he turned me over to Mr. Art who walked me through the necessary paperwork that I needed to sign in order to take the vehicle home. These gentlemen are very professional and down to earth at the same time. They made this one of the best buying experiences that I have ever had in purchasing a vehicle. I have purchase over 25 Vehicles before, just to give you a reference on this process.If they have the vehicle that you want, I highly recommend dealing with Premier Auto Plaza before anyone else.
We bought a 2007 Ford Freestyle from this dealer on Feb 25 2017, less than two weeks ago. We were told by more than one person that nothing was wrong with the car; we were sure to ask. We checked it over the best we could and trusted them because they assured us there was nothing wrong and the car was well taken care of. (They were so impressed with how "clean" it was when it arrived) We took the car to the shop today to have the a/c looked at, because it definitely does not work! The condenser is badly damaged on the underneath and the whole system has to be replaced. $1,700 repair to start with there. That's a problem they could have told us about; it was below freezing that day and the air appeared to work to us. We checked because they had "air conditioning" stickers on some of the other cars. Everything appeared to work, we asked if everything worked and were told it did. Nothing was wrong that they knew of, they said. Both front wheel bearings need replaced also, how this passed "inspection" is beyond me. The left front wheel bearing critically needed replaced. They risked our safety over money on that one; the mechanic spotted that first off! The serpentine belt was dry rotted, both back tires need replaced, the battery terminals had to be cleaned because the car was dying after being started, an engine mount is broken, and numerous other "less serious" repairs need done. The car also leaks oil. They did a nice job cleaning the top of the engine and left the underneath completely saturated. The mechanic had to degrease it before he could even check for a leak, which he found. All together, our repair bill will be a little over $3,000 after we paid them $4500 cash for this car. They screwed us and took this money from our children. They have already lost at least one sale because of this; my neighbor was impressed with how they operate and quickly changed her mind when she found out we were blatantly lied to. Stay away from them!
From my initial call to Art until he handed me the keys to my new SUV I have been impressed. All of the staff has a great deal of knowledge of the business, everyone was very helpful and and professional towards me and the other customers.Art worked hard to get me a down payment and monthly payment that is amazing and manageable. Thank you Art, Thomas and all the wonderful staff at Premier Auto Plaza. The best car lot business i have ever dealt with. I actually got the vehicle I wanted not what they said I can afford off their lot. From my very own observation and experience with Premier Auto Plaza everyone was smiling and happy with their level of service received. I had to show them the same love and respect they gave me from the start to finish. I'm truly happy and blessed.
Service was great. Everyone was nice and was very accommodating and patient. Worked with us on all negotiations and concerns.