Villages of Jackson Creek
3980 E Jackson Dr, Independence, MO 64057
|Mon - Sun:|
By Appointment Only: No
ONE STAR IS TOO MANY, but you can't submit without at least one star.
If you care for your loved on at all, DO NOT take them to this facility. The place is lovely on the outside, but it is the staffing, care and policies that are highly inadequate. DANGEROUS place!
My mom checked in needing only assistance with PIC line and IVs for a 12-day rehab order. She was to receive an IV every 8 hours due to a serious blood infection, as well as receiving her regular blood pressure and other medications.
I realized upon walking into the facility that we may have made an error in bringing her to the Villages when the first nurse we encountered said to the transport driver "Oh great...another one. Why won't they tell us when someone new is coming." She said this loudly while making eye contact with me and in a very disgusted tone...not merely frustrated by incredibly rude! I asked the Admissions Assistant who was taking us to mom's room whether that nurse would be assigned to my mother. Embarrassed, the Assistant assured me she would not.
After the Admissions Assistant left (making sure to get all of mom's insurance cards for payment), mom did not have any nurses proactively come to her care for nearly 12 hours. She required assistance to go to the bathroom and ended up walking herself at the risk of falling. She encountered at least four employees in the halls and asked them abut her regular medications (due at 8:00 p.m.) and her next IV (due at 9:00 p.m.). Each employee said "I'll check on that" and mom never saw them again. Finally at 2:00 in the morning, she managed her way out of her room to the nurse's station and spoke with the nurse in charge of her room. This nurse opened mom's file and said she didn't have any medications prescribed from the hospital. We knew that was an error because the hospital showed us the discharge packet which included the medications. After searching, the nurse found my mom's medication orders IN SOMEONE ELSE'S FILE, putting two patients at risk!! The Villages hadn't even ordered my mom's medication for the IV yet, and by the time the medication was delivered, it was nearly 24 hours (these were needed every 8 hours) after being admitted to their care. I MOVED MY MOM FROM THIS LOCATION 24 HOURS AFTER SHE WAS ADMITTED and we are very pleased with her care in nearby Blue Springs. I am so thankful my mom has the capacity to speak for herself and recognize when she hadn't received her medications. I can't imagine someone who is there for memory care!
This place should be ashamed of themselves and are in desperate need of a management overhaul. Don't be fooled by its quaint Tuscany theme. They apparently spend all their time and money on the appearance rather than quality of care.
STAY AWAY! This place may look nice on the surface but unless you want your loved one to die with no explanation then PLEASE find another place. My grandmother was here for only 2 weeks for physical rehab on her leg and had no other health issues. After two short weeks of staying at this place she dies and no one can tell us what happened. According to the ER doctor she suffered a fatality injury to her head and had suffered this injury quite a while before the paramedics were called. Our family has hotlined this facility for a full investigation and a pending wrongful death lawsuit is being filed against them. So, please find another place to take your loved one.