3848 S Noland Rd, Independence, MO 64055
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I've received incredibly horrible customer service today. To start off, my father wanted to get clothes for the summer and suggested a thrift store. Me, also in the process of losing weight, decided to go with him to Thrift World. I surprisingly found a few items of clothing that looked great, that boosted my confidence, that just made me feel good. However, one of the tags fell off and one was just plain missing.
When I go to the counter I proceed to tell the cashier this, and she coldly tells me that they can't sell them, with this skeptical look on her face as if I did this intentionally. I asked her if she could price them and two other cashiers (one eating Cheetos and the other sorting clothes) chimed in and said no. I asked, "well, who can?" And they said some morning people. I asked if I could call around 10am to see if they're priced and she looked annoyed at this point but still skeptical saying, "uh, yeah, I guess. Sure." All cashiers were staring at me like I was a wild animal or something. It's okay to not show non leniency to an extent but they were flat out rude. They had definitely shown leniency when having a child of one of the co workers brought in working on a register, charging 25 cents an item when the customer didn't follow the 4 items for 25 cents each rule. The customer only bought 2. Not to mention while also having food and drink on the counter. Anyway, I handed the money to my boyfriend who was getting things and went outside upset. My father decided not to get his items, seeing that I was upset. When my boyfriend and I meet up, he sees that I'memotionally distraught and tried to return this items literally 2 minutes apart from purchase. They treat him like an idiot, telling him to look at the receipt.
No one likes feeling like an idiot, especially when it's justified.They were downright rude, non-compliant, aloof, and ruined my day and my confidence. My father will be coming in tomorrow to see a manager
If I could rate this joke of a store a 0 I would. I went in looking for a side table and when I found one that I wanted it didn't have a price label on it. When I asked the supervisor how much it was she informed me that because it didn't have a price on it, I couldn't ppurchase it. I work in retail myself and it is very poor business practice to deny a customer a purchase. If something is on the sales floor, it is for sale. Furthermore, the sales person then refused to provide me with her supervisors contact information insisting that she was the boss, although this particular store is not privately owned.
This store has a policy where they sell all items with a certain price tag color for 99 cents. The price tag color that is 99 cents is the same all week long. Then each Monday the price tag color that is 99 cents changes to a different color. One week it may be all of the red price tags, the next week it may be all green price tags, etc. The store has about six different colors in which they rotate each week. This is suppose to be a way they reduce their oldest donations at a cheap price. There is a display on a counter in the store showing what tag color is 99 cents for the current week. This is a great idea if the store was honest but today I caught them doing something I consider under handed. I have been watching a dress that I wanted to buy but felt the price was too high. For about a month I would stopped by each Monday at this store on my way to work to see if the new week was all green tags for 99 cents because the dress I wanted had a green tag on it (and also that it had not sold yet). I was so happy when I discovered that this week was all green tags were 99 cents. I went to see if the dress was still there. I was so thrilled to see that it was. Then I went to check out the tag and it was missing. I knew that this was not good because most thrift stores will not sell anything without a tag. I, however, had to try so I took it up to the register and was told that a store employee removed the tag and it was suppose to be taken to the back storage area because they were not going to sell it for 99 cents even though the day before (when the 99 cent price tag color was red) it did have a green tag on it. I was informed that they were going to send it to another store to see if it will sell there. I told them that their color price tags for 99 cents is a scam if all they do is remove the items that have the correct color price tags that would sell for 99 cents. They said they could do this because they are nonprofit. I left very unhappy to say the least.
I think this store has a lot of nice things. They also have a lot of name brand items. I would much rather pay Thrift World prices then go to the mall and purchase those items at full price! The last time I checked they were working on sizing the clothes to make it easier for the customers! And they have been running sales on colored tags. I was also told by a manager that they are trying to start a senior citizens day! I will go back! :)
This store is very unorganized and pricey. They do have some high end stuff I wouldn't mine paying for but I don't want to waste time trying to find stuff. If they organized it better they may be able to turn product better. I would go again if I had more time to sort.
I WISH WE COULD RATE THIS STORE 0 OR NEGATIVE STARS. THE STORE SHOULD BE CALLED SCAMWORLD OR RIP-OFF CITY. THEY HAVE THE NERVE TO SELL ITEMS THAT ARE BROKEN THEN REFUSE TO GIVE REFUNDS...THEY DON'T EVEN OFFER STORE CREDIT. THERE ARE OVER 12 THRIFT STORES WITHIN A 10 MILE RADIUS OF THEM AND THEY ARE THE ONLY STORE THAT DOESNT AT THE VERY LEAST OFFER STORE CREDIT. THEY ALLOW YOU TO PLUG THE ITEMS IN, BUT ALL THEY TOLD ME IS THAT IT TURNED ON, HOWEVER IT DOES NOT FUNCTION PROPERLY. I PURCHASED A SET OF 12 GLASSES AT FRUGALS THRIFT FOR $5. SCAMWORLD HAS THE SAME GLASSES FOR $2.98 EACH!!! THEY HAVE AN IRON MARKED $40.00 SAME ONE WAS ON SALE AT BIGLOTS FOR $25 THEY HAD A PAIR OF RUBBER FLIP FLOPS MARKED $50.00 BECAUSE THEY HAD CRYSTAL GEMS ON THEM (THEY'LL FALL OFF WHEN YOU WEAR THEM) ,THEY HAD SEVERAL SHIRTS MARKED $25, $50 OR MORE I EVEN SAW ONE SHIRT MARKED $100.00. I REALLY DON'T CARE WHAT THE ORIGINAL PRICE WAS THE STORE IS "SUPPOSED" TO BE A THRIFT STORE. I SAW ANOTHER STORE WITH A TAG ORIGINALLY MARKED $225 AND THEIRS WAS FAIRLY PRICED AT 19.99 ,DONT THEY DO REARCH OR DO THEY PLAY RUSSIAN ROULLETTE WITH THE PRICING GUN? I HEARD SEVERAL CUSTOMERS SAY THEY WON'T COME BACK UNITL THE CLOTHES ARE IN SIZE ORDER. YOU'LL SPEND WEEKS TRYING TO FIND SOMETHING YOU LIKE, THAT IS REASONABLLY PRICE, AND IN YOUR SIZE. THOSE OTHER STORES ARE 100 PERCENT NOT FOR PROFIT (THATS WHY YOU DONT GET CHARGED TAX) SCAMWORLD/ RIP-OFF CITY CHARGES TAX WHICH MEANS ONLY A SMALL PORTION IS FOR CHARITY THE REST OF THE PROFITS GO TO LINE THE FATCAT OWNER'S POCKETS. THEY WOULN'T SAY HOW MUCH OF THE MONEY SCAMWORLD BRINGS IN GOES TO BENIFIT CHARITY ALTHOUGH BY LAW THEY HAVE TO. YOU'D THINK FORTUNE THEY CHARGE THEY COULD PAY MORE THAN 2 PEOPLE TO WORK.I WALKED OUT OF THERE WITH MY BROKEN...I GUESS I SHOULD CALL IT MY $30.. PAPERWEIGHT. THE OWNER I THINK I HEARD THE OTHER EMPLOYEES CALL HER DI WAS RUDE AND UNPROFESSIONAL SHE JUST SHRUGGED HER SHOULDERS AND WALKED AWAY. THE MANAGER, SOME MEXICAN GIRL WHO LOOKS LIKE SHE ROLLED OUT OF BED THREW ON SOME WRINKLED CLOTHES AND DIDNT EVEN BOTHER TO BRUSH HER HAIR OR TEETH, LET ALONE PUT ON SOME MAKE-UP WAS MORE CONCERNED WITH WHATEVER SHE WAS TALKING ABOUT BEFORE I CAME UP TO HER TO BOTHER WITH ME. I GUESS THE BEST I CAN SAY HAPPENED WAS 4 PEOPLE WENT THROUGH THE LINE WHILE I WAS THERE AND NOT 1 PERSON SPENT MORE THAN $6.00 I'M SURE BECAUSE THEY AGREED THE PRICES WERE RIDCULOUS ****OH AND THEY DON'T HAVE DISCOUNT TAGS, SALE DAYS, OR EVEN OFFER SENIOR DISCOUNTS *****
The prices are INSANE. The general quality of the items is pretty mediocre, and the hugely inflated prices are INSULTING. Also, store policies are not user friendly. All the other major thrift stores in the area accept exchanges - this one doesn't. It's just no fun to shop here. I probably won't go back, and I'm a thrift store junkie!!!
p.s. $150.00 for a coffee maker at the THRIFT STORE?!? GET REAL!!!!!!
The prices are high.
The clothes are NOT in order of size. all the shirts are together, all the shorts, etc., you have to do a lot of digging, since they are expensive I wont take the time to look thru the clothes.
The kids books are a good buy though!! 3/98 cents!