Donnell's Motorcycles Inc
17851 E Us Highway 40, Independence, MO 64055
Phone: (816) 478-9735
Primary Phone: (816) 478-9735
Fax: (816) 478-9735
Fax Number: (816) 478-9735
No coupons available
Had my break in service done yesterday. Scott and the entire staff were professional, polite, and overall nice. Since I waited for my bike, Scott even treated me to lunch....Culver's butter burger and fries. Awesome first experience, they have my business for the life of my bike.
I took my 2000 Yamaha R1 here for some basic maintenance. I took the bike in advance and scheduled an appointment. After dropping off my bike, it was impossible to get a straight answer. I stopped by three times and called twice with the first time being told they simply hadn't gotten to it; the second being told the they had the part and simply need to install it; the third told that they would finally look at it; over the course of 4 weeks. Finally they told me it was leaky carbs and would cost approximately 900-1000 dollars and that I could come pick it up without being charged. They made it pretty clear that they didn't want to do the work. After getting it home with none of the requested work done and not being charged. I discovered that the O-rings were leaky and it's about a 5 dollar part and about 4 hours of labor.
Hopefully, I'm the outlier and these guys can get stuff taken care of. However, I will most definitely not be returning.
Raise the front end
Change the oil
Fix electronic connector
Resolve gas leak
My first encounter with Donnell's was great. The staff was really friendly, and the service department was great. Everytime I go there to have work done they treat you like they have known you all your life, If anyone is needing quality work done to their bikes don't take my word for it. Try themout and see if you don't feel the same way as I did the first time I done business with them! G.H.Hughes.