Independence, MO Major Appliance Parts

Ice maker went out on my refrigerator scheduled service via phone would take four days for repair. After adjusting thermostat started making ice again after two days canceled appointment. Next day, no ice so went online chat set up another appointment which was even sooner than first. Everyone was friendly and helpful. Person who came for repair was kind and knew what he was doing. Took about 30 minuets and he was done been making ice since! Very pleased!!

Our initial appointment was scheduled between 8 & 12. We waited until after 12 to call because we had not heard from anyone. We finally heard back was told it would be between 2 & 5. So we spent an entire morning waiting for the service tech who never showed. Now we were waiting for an appointment between 2 & 5. My wife took off work to accomodate this am appointment and now we were in tor the entire afternoon. Worst service we have had in 40 years of dealing with Sears.

We're right here on time and did great service

Sears have been out 2 times and my issue is still not resolved they have to come out the third time because when they put my product back together it did not function right I could not get the gas cap off to put gas in my riding lawn mower so evidently everything was not put back and it was being blocked and I could not put gasoline in my tractor they have gave me time Windows like 9 hours each day most businesses give no more than a 4 hour time window I've lost three days of work . plus they have charged me diagnostic fee every time they come out even though it's their fault they're charging me again they were out earlier this year to fix my dishwasher also which I went ahead and let the repairman replace the part because I was already being charged for them to come out to look at it and it's a front loader and fixing my dishwasher he was leaning on the door and he's sprung it which I didn't know at the time now my dishwasher is leaking all over my floor I can't run my dishwasher I never have got that issue resolved with Sears and I don't like it because my phone calls are transferred outside United States and even though they speak English with their accent I cannot comprehend them so if somebody is reading this review that I have put up here maybe they can help me to try to get Sears to replace my dishwasher or fixed what they have broke because I couldn't get the issue resolved so I am dealing with two issues my dishwasher and my Craftsman tractor hopefully when Sears comes out for the third time they will put my tractor back together so I can open up the gas cap to put gas in my tractor I haven't added up all the money yet but right now my tractor is going to cost me almost $500 with this third call and my dishwasher had cost me 350 but it's not fixed . that is a lot of money for me. Help

It was discouraging that I had a large price to pay for the part that my dishwasher needed, but the sears guys help to make it a little more affordable and helped me make the decision to go ahead with the repair .They were both very professional . Thank you for your services !!

The serviceman was very kind and explained how my washer worked, how to take better care of it, etc. However, I was charged A LOT of money to come and fix my dryer and do regular maintenance on both. The dryer wasn't vacuumed out (lint trap), the washer wasn't touched either, except to run a test cycle. Too much money for what I received.

I won't say they were crooks but I will say they might not know what they are doing.... They wanted to charge me $500 ish for replacing a master cylinder for breaks when taken to another place they said it was ok and My issue was that someone left the caps off the break lines ... (doesn't that seem like it could have caused me to lose break power and crash ? ) I feel like they tried to kill me ... just don't know what was up with that