ONE STAR IS TOO MANY, but you can't submit without at least one star. If you care for your loved on at all, DO NOT take them to this facility. The place is lovely on the outside, but it is the staffing, care and policies that are highly inadequate. DANGEROUS place!My mom checked in needing only assistance with PIC line and IVs for a 12-day rehab order. She was to receive an IV every 8 hours due to a serious blood infection, as well as receiving her regular blood pressure and other medications. I realized upon walking into the facility that we may have made an error in bringing her to the Villages when the first nurse we encountered said to the transport driver "Oh great...another one. Why won't they tell us when someone new is coming." She said this loudly while making eye contact with me and in a very disgusted tone...not merely frustrated by incredibly rude! I asked the Admissions Assistant who was taking us to mom's room whether that nurse would be assigned to my mother. Embarrassed, the Assistant assured me she would not. After the Admissions Assistant left (making sure to get all of mom's insurance cards for payment), mom did not have any nurses proactively come to her care for nearly 12 hours. She required assistance to go to the bathroom and ended up walking herself at the risk of falling. She encountered at least four employees in the halls and asked them abut her regular medications (due at 8:00 p.m.) and her next IV (due at 9:00 p.m.). Each employee said "I'll check on that" and mom never saw them again. Finally at 2:00 in the morning, she managed her way out of her room to the nurse's station and spoke with the nurse in charge of her room. This nurse opened mom's file and said she didn't have any medications prescribed from the hospital. We knew that was an error because the hospital showed us the discharge packet which included the medications. After searching, the nurse found my mom's medication orders IN SOMEONE ELSE'S FILE, putting two patients at risk!! The Villages hadn't even ordered my mom's medication for the IV yet, and by the time the medication was delivered, it was nearly 24 hours (these were needed every 8 hours) after being admitted to their care. I MOVED MY MOM FROM THIS LOCATION 24 HOURS AFTER SHE WAS ADMITTED and we are very pleased with her care in nearby Blue Springs. I am so thankful my mom has the capacity to speak for herself and recognize when she hadn't received her medications. I can't imagine someone who is there for memory care! This place should be ashamed of themselves and are in desperate need of a management overhaul. Don't be fooled by its quaint Tuscany theme. They apparently spend all their time and money on the appearance rather than quality of care.
4230 S Phelps Rd Ste EIndependence, MO 64055
From Business: We provide a complete range of in-home care and health care staffing services. This includes personal care, companionship and skilled nursing. Our office is local…
The staff is very caring. They go out of their way to do all the necessary caregiving and also the "little things" that are so important. They really seem to care!
Choosing this Golden Living Center for my father was the best choice I could have made. The staff are so friendly and take great care of him. I go here quite often to visit, and I, nor my family members, have ever smelled urine. It actually smells like fresh laundry! The nurses do a wonderful job taking care of his health and making sure he is comfortable. The administrative staff answers questions that I have, and always make sure I understand their answers completely. I highly recommend the Golden Living Center in Independence, and will gladly call it a second home for my father.
Golden Living Center has been a friendly, caring, and and safe home away from home. They address any concerns and provide exceptional PT and OT. Golden Living Center also provides daily recreational activities such as entertainers who sing, bingo with popcorn, and holiday related activities just to name a few.
Kind of ironic that the last 2 reviews were both 5 star and done on the same day. I don't think I could possibly find 2 people who would give this facility 5 stars. In fact, if there were a negative stars option I would have gone with that. When the time comes that you have to put a parent in a nursing facility you pray that they are going somewhere that they will be treated with dignity and respect. After all, they have worked hard their whole life & deserve the best. THIS PLACE IS NOT EVEN CLOSE TO BEING IT! It smells like urine. Our family member was in short-term care andtheir hygiene was so poorly neglected. We had to make a change. The staff get very confrontational whenyou inquire about anythingand they will lie and cover up for each other saying "well I hate to say anyone is not telling you the truth" about your loved one. You want your loved one to feel a sense of safety and security, so do not take them here!!!!!! And wonder how with as few reviews are on here, that there are two 5-star reviews on tbe same day??? Hmmmmm......Good luck in your search.
My Father, Mother and Brother have all been residents of Golden Living in Independence, MO. My Father has been there for 5 years and I'm sure he wouldn't be here with us today if he had not had the care he has received from this center. He turns 91 years of age this week. Anytime I have a special request for him ; it is dealt with in a timely fashion, Tonya makes sure the matter is always handled.
This is a good facility. Both my Father and Brother have lived here for years. They are happy and well cared for daily. The staff is compassionate and kind. I wouldn't want my family members in any other facility.
A staff member convinced my father who is losing his mind a bit to give her his debt card to get him and money out of the atm, turns out she got $150 for herself and paid some bills for herself. When I spoke to the director she said their is nothing she can do because the employee was off the clock when she took the money out! Then she wants to kick my father a Veteran of the United States out of the facility because I said I was gonna write a review about the situation. I will be finding a new place for my father where the staff doesn't take advantage of him!
STAY AWAY! This place may look nice on the surface but unless you want your loved one to die with no explanation then PLEASE find another place. My grandmother was here for only 2 weeks for physical rehab on her leg and had no other health issues. After two short weeks of staying at this place she dies and no one can tell us what happened. According to the ER doctor she suffered a fatality injury to her head and had suffered this injury quite a while before the paramedics were called. Our family has hotlined this facility for a full investigation and a pending wrongful death lawsuit is being filed against them. So, please find another place to take your loved one.