They set a wonderful, engraved stone when dad died in 2009; leaving space for mom's engraving in the future. She died 5/8/2017. I sent the engraving payment and the paperwork on 5/17/2017, expecting the engraving would be done. When I placed her ashes beside dad on 6/1/2017, the engraving had not been done. I have contacted Allen Monuments several times about this failure and have met with absolutely no resolution. As far as I know the stone has not yet been engraved; yet they have been paid. I have emailed several times asking for pic proof that the engraving has been done, most recently a few days ago. If I don't get that proof by the end of this week, I will be forced to file a complaint with the AG's office.