This is my usually go to spot for Chinese food, but not anymore. I ordered the burbon chicken with extra burbon sauce and I got home all the way on the other side of town only to find out my chicken was as dry as a towel out of the dryer. I blame myself for not checking in the box before I left, but I as I said this was my go to place and I never had any issues before so I never had any doubts. I called them up and I wanted was an acknowledgement that they messed up, nor did I want anything free. All they had to say well come back and we'll give you some sauce on the side or something, but instead they blamed me and said, "Maybe you left it out too long." I replied that it was just 20 minutes ago. Then they hung on after I said I won't be come back to you ever again. It's sad because they lost a loyal customer that was willing to travel just for there food. Beware of the rudeness.
Unfortunately I had to leave at least one star or I couldnt leave a review. Called in today to place an order at the Cottage Restaurant on N Tryon St, at about 1:45pm. I didnt have a menu in front of me, so I told the girl taking my order that I wanted House Special Chow Mein, and I asked if that was available as a lunch combo. She said no problem. I then asked for a Hunan Chicken Lunch combo, and I asked if Hunan Chicken came in a lunch combo. She asked another employee if that came in a lunch combo and she came back to me and said yes, no problem. In addition, I ordered 2 small egg drop soups and 2 extra eggrolls. I got to the restaurant about 20 minutes later and requested my order. The price was almost $25. I told the girl behind the counter that I had ordered lunch combos, and I asked what she had charged me for the two lunches. She said $8.95 for the Chow Mein and pointed to it on the menu, where it was listed as a stand alone dinner dish. I told her that was not what I had ordered, that I had ordered the lunch combo. I was told that that dish did not come as a lunch combo, nor did the Hunan Chicken, which I was charged $8.65 for. I told her that I should have been told that was not available as a lunch combo, and she just shrugged her shoulders and said, "Sorry. Do you still want it or not?". I had to take it as I didnt have time to wait for them to make another order for me, and I told her that this was the third time that they had gotten my order wrong, and that I would not be back. She said, "Ok." When I got home, the Hunan Chicken was mediocre at best, and the House Special Chow Mein was not Chow Mein, but some gloopy mixture of celery and onions in a thick brown sauce, with bits of assorted meats in it. It was inedible. The eggrolls had been fried and left sitting for a while; they were lukewarm, greasy, and chewy. The soup was the only good portion of the meal. Go somewhere else.
Great pan-Asian fare in the Southpark area, at the heart of an upscale shopping complex. Parking leaves much to be desired (probably designed to minimize the riff-raff in the area), but the food is consistently good.
Great Service, food fresh and delicious. Love the Coconut Shrimp! If you love Chinese food without eating a buffet Shun Lee Palace is the place.
I have been ordering take out or delivery from them for over 10 years. I love their food and would not order my Chinese food from anywhere else. Best in the University City area.
I ordered a dish yesterday and found it so good I had to go there once again today. the food is really delicious and full of flavor. The serving portions were a little bigger than the other Chinese restaurants in the area and little cheaper too. I was cooking my own Chinese food due to small portions and high prices from other places, but now I found this new place and I will continue to buy here, I'm happy to have found them.
Food is great but service needs work. Best egg rolls around! If you have never been I suggest do....
Although they have a small variety of food, it is really delicious, however the last few times I have been it seems their ribs were reused, by that I mean they had bites taken off of them, and they have changed the flavor of them, they were my best item that i would go just for those, but now i don't go anymore. Hope they make some changes there, I miss the place!
Great food great value awesome verity of foods. Heck they even had octopus. Still haven't tried it but they got it if you want it..
BAD!Although we called the wrong location, it took an hour and half for delivery. They told us 40 minutes to an hour. The person who was on the phone. ..TIFFANY-SUPER RUDE! The sesame chicken was extremely dry! Yuck! The delivery guy was speeding in our neighborhood with kids outside playing. Really? That was the first and last 40+ they will get from my family!