Wonderful Service, Was fast and accurate with my RV repair. Also Purchased a vehicle from this shop about a month ago and its been the best little car. had a small issue when we first purchased it but Jason Took care of right away
I would never do business with Jason Bassett at Perfection RV & Auto Repair again. I purchased a 2013 F-150 from this business on March 3, 2018. I live in Washington State. I found a truck with the options I wanted at Perfection RV in Idaho Falls.I called and talked to Jason several times to work out the details of the sale. Being that I was buying the truck sight unseen, I asked him over and over if there was anything wrong with the truck. He said there was nothing wrong with it and it is ready to go.When I took it out for a test drive, it felt like it was going to shake apart. It was un-drivable. To Jason’s credit, he contacted a tire place down the street and paid to have the problem taken care of. If this was the only thing that went wrong, I would not have a problem doing business with Perfection RV again.The next problem we encountered was that Jason sent the information required to register the truck in Washington to a driver’s license facility instead of a vehicle license facility. Luckily, we were able to intercept the paperwork and vectored it to a vehicle license facility. After almost four months, I still haven’t received the two spare keys and paperwork from the previous owner. Jason should have had the keys and paperwork at his office so we could have taken it with us. Instead, he said he would send it to us. I’ve left voicemails and texted Jason repeatedly to try to get him to send me the keys and paperwork. He does not return my calls or texts. The total cost of purchasing and programming two keys is $480. I am not happy about paying $480 for something that I should have received over three months ago. If you are looking to do a transaction from out of town like I did, be ready to waste a lot of your time trying to complete the transaction. I would never use or recommend a company that doesn’t follow through and won’t even return customer phone calls.
Great Service no problems with parking, Very Knowledgeable staff who have been in the industry a long time. Honest
Experienced tech was helpful and had them here within 1-day to diagnose and repair. One appointment and they charge less than the repair shops in Idaho Falls.
I can't say that I share the same opinion as some other customers. For me, this was an excellent service center for getting a fast and reliable fix. We were on our way to Montana when we had a fresh water tank problem on our travel trailer. They said bring it when you get into Idaho Falls and we'll fix it. And fix it they did in no time and we are back on the road again.
Great service, Good cars for sale if you need will stand behind with expert mechanical advice and repair. Full Mechanic shop that take care of RV's and Cars
People are telling the truth. It's a shame they are still in business. They do rip you off by doing unauthorized work. There work is terrible. Some day they will get theres from someone for screwing people who bring in older RVs in need of certain repairs. They go ahead and update and install things not needing to be done. They warn you of other dishonest RV repair businesses when they themselves are at the top of the list. Do stay away!
These people are unscrupulous shysters that cultivate business dishonestly by performing unauthorized work. They agreed to prepare an estimate to repair my RV. Three months later, I received a call indicating they had already performed extensive repairs, and that they “just wanted to let [me] know”. I reminded them they had only been authorized to prepare an estimate and requested cessation of repairs immediately. Three weeks subsequent, I received an invoice for $7200, noting all repairs were complete. I ultimately ended up paying approximately half the invoiced amount in order to repossess my RV. It was then discovered that their repair work was haphazard, unprofessional, and incomplete. Also, they failed to drain the water system, which resulted in additional repairs of $1000. Other online reviews unfortunately revealed similar experiences from other customers. Please avoid this business if at all possible, and use the utmost caution if you choose to patronize them.
I had driven my motorhome for 5,000 miles before anyone could determine that it needed a new fuel pump. I was at the tail end of my trip back home to Southern Oregon and needed to be home within four days. John and his crew stayed until 8 p.m to fix my rig so I could get home in time for a job training. His kindness was overwhelming; he even fed us pizza for dinner. His price was very low considering the amount of work and the difficulty of doing it. We would have paid anything, but he did not take advantage of us and, in fact, did everything possible to help. I highly recommend this shop.
After calling over 15 rv repair companies this was the one one that was willing to work us in as an emergency repair. His statement was "I will do everything I can to help you ". What more can be asked?