We showed up without a reservation and the delightful ladies at the front desk gave us a suite for the price of a regular room. The room was clean and the furniture was very nice, in good condition. The a/c worked perfectly, nothing disturbed our night, and the wifi was easily accessible with a strong signal. We had a great stay and were impressed with the quality of the room. We'll definitely stop at Motel West again when we need to stay in Idaho Falls.
If you don’t care about customer service, then stay at Motel West. I’ve stayed there several times. The “free Wi-Fi” barely works, but I’ve been able to deal with it. This last weekend we made the mistake of complaining about it though. Staff was rude, snapped that they had no control of it and suggested we stay somewhere else if we didn’t like it. Spoke with management about the way we were spoken to the next morning, and basically received the same treatment. It must be there policy to suggest that people stay somewhere else if they don’t like the service.Motel West advertises that it has a heated pool. It has a heated hot tub, but not a heated pool. The place is noisy. I won’t besmirch the place with baseless accusations, but there is a lot of middle of the night activity going on there. I don’t know what goes on, but I have to wonder about drug deals. Just doesn’t seem like a safe place for me and my family.I checked into a room at Motel West, and there where bullet holes in the wall and mirror. Seriously, check out room 287 and you will see it is true. I mean, sh!t happens, but this is a place that doesn’t even bother to fix a bullet ridden room. Seedy motel? You betcha.Service at Motel West is really bad. Asked for a roll of toilet paper that was not in the room when it was purchased, and I was told that toilet paper was $5.00 a roll. I could not believe it. Unfortunately, being a traveler, I ended up paying $5.00 for a roll of cheap toilet paper.Motel West… RUNNNNNNNNN… this place is really bad. I see some people saying it’s a three star motel… really a three star that sells for $59.00… it’s obviously employees posting. I will say this, the room was clean, but the service was really bad.