501 Park Ave, Idaho Falls, ID 83402
Cuisines: Mexican, Latin American
Alcohol: Beer, Wine
Takes Reservations: No
Outdoor Seating: No
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We were once very loyal customers. The service was always exceptional. The food was generous and delicious. We recently found out that generous portion came with a price. They now charge for any tortillas outside of the three they provide initially. They give large portions so they can charge you to finish them or you're of course left with the option of throwing away half the meal. In addition, when you give them feedback they don't like, they seem to have someone that represents them poorly. I gave them feedback on Facebook. People began ridiculing my feedback, and I found out later these people belong to Pachangas. How did I find this out? This post (see below) came through my email, but it was obviously not intended to have come from the Pachangas account as it was deleted immediately and the author messaged me privately begging me to respect her opinion when mine was not. This business may need to take a deeper look at their intentions as a business and who they allow to manage their social media relations. Their behavior has left me feeling they are not really interested in staying in business long.
PACHANGAS Mexican Food commented on your post.
PACHANGAS Mexican Food wrote: "I ordered the Pollo la Crema today. It came with three tortilla's & I did not need more to finish my meal. It was perfect portions for what I received. The service & food was outstanding, as usual. It's your loss that you won't be going there again. The pricing is beyond fair. I cannot believe your "outrage" over such a small thing. You should be glad you even have the means to eat out at all. Not everyone gets to do that. Pachangas definitely are the bigger people here. They didn't have to offer you anything. And seriously, that's ALL your Bill was???? I don't think you can beat that price at any restaurant, even with a whole extra .99 added. Good luck & God Bless the next restaurant you go too & complain about on Facebook instead of handling it in a mature, private way."