Family Vision Associates
2540 Channing Way, Idaho Falls, ID 83404
Family Vision Associates has not yet specified accepted insurance plans.
Family Vision Associates has not yet specified any specialties.
2540 Channing Way
Idaho Falls, ID 83404
Wheelchair Accessible: Yes
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The only reason we are even giving one star is because we weren't given a choice to leave none. My husband called in and spoke to the receptionist on the phone when he made the appointment, he told her his insurance provider and was told there wouldn't be any fee, his insurance would cover it all. So we made the appointment, paid $30 for a babysitter for our kids for the day so he could make it in, and he drove down from Blackfoot. Once he got there the receptionist told him that some policies had changed with his insurance in January and there was normally a $120.00 fee he would have to pay, but since they had told him on the phone it would be free she was going to apply some discounts to lower it to a $20 copay, plus the fee for his contacts, he agreed with that and signed the forms for his insurance. After the appointment they charged him $80 and he still has to pay for his contacts. I called the office to talk to the lady to try and work something out they lied to me and told me my husband was fully aware of the fees and signed a form, but as I previously stated, he was told she was going to only charge him the $20 copay and took her word. I am super disappointed in this office, we thought the awesome reviews and "Family" name meant they were a reputable company, but we will not be returning and in our opinion it is a waste of time to go there. I did not appreciate the way the receptionist treated me in our call either, she was rude and accused my husband of being a liar. We had priced out other offices and would have chosen one more affordable had we known this was how we would be treated.