The Historic Shelton is a beautiful venue, with lousy owners. Ultimately we chose the venue because of the lovely location and cost. I am an experienced event planner and knew that I could make the location work. The owners do provide chairs and tables included in the cost, but they charge extra for anything past that (including linens). They will also do set-up and help with other random "wedding planning" needs. So this is where it goes down hill...We booked our wedding venue a year in advance. We paid our venue WAY in advance as well. I tried to communicate throughout the year with the owners but they were a NIGHTMARE to communicate (and I can honestly say that because I have a bachelor's degree in communication!!). I would set-up appointments with Janet (the owner) at their floral shop (Flowers on the Falls), she would either (1) not show up, (2) double book appointments and make me wait for an hour + (3) be completely disorganized and rude and (4) unknowledgeable. I would call, text and email BOTH Greg and Janet (married owners) and wouldn't ever hear back from them. This lead me to hire a private person to do the main set-up and placing of decor because I could not trust them to do it EVEN THOUGH WE PAID THEM TO (they refused to refund any part of our payment to us AFTER the wedding and all of the problems we had).Finally 3 weeks before the wedding my fiance and I met with them at their floral shop to discuss specifics. Janet hadn't properly taken notes and did not order the correct amount of linens (THAT WE PAYED EXTRA FOR). Not only did she not apology, she was incredibly rude and unprofessional. Greg informed me that it would be fixed and that the appropriate amount would be ordered...only they were not the day of the wedding. So the inside linens were ugly and they did not decorate the inside at all (as we requested and were told was part of the wedding fees).Which brings me to my next point. The facility was DISGUSTING inside. They left dirty dishes in the sink/counter and just covered it with a curtain, they did not vacuum at all, the bathroom trashes were not emptied, the bridal room was filthy, and they have a secret staircase room for bridal/groom pictures that had a 1/2 inch of dirt on the floors so I couldn't even take pictures in it because it would have got my dress dirty.The day of the wedding Janet was rude and lied to my MOH, Greg had to ask his kids to leave my DIY items alone... which oddly enough went missing and were never put out the day of the wedding. Strange coincidence? After SEVERAL emails, calls and texts asking to retrieve my missing items, I finally got an email back that they found one sentimental item and I could pick it up. However, I went to their floral shop more than a handful of times to pick it up and each time it was closed.When I emailed Greg about the situation and asked how I could get my items he replied with TWO incredibly rude emails that not only left me angry but emotional as well. My husband was infuriated and asked to meet with Greg, and Greg never showed up to their appointment. After getting ahold of him on the phone and talking to him about all of our concerns, he continued to be unprofessional, rude, insulting and refused to do anything about any of it.I could go on and on with all of the issues that we have had...but all I can do is warn you that the price and beauty of the venue are misleading because they will ultimately not be worth the drama and problems of working with this incredibly unprofessional couple.