I would be glad to give them a 5-star review for their services, however, their billing practices are not honest. We had to call a plumber this past Saturday for emergency work. I agreed to the hourly rate of $115/hr.After services were rendered, I was provided an invoice and paid with my Visa. After later reviewing the invoice, I noted that the labor hours charged were too many and we were overcharged for the services provided. I contacted their office. Their reply was they 'applied a credit on your account which will be available the next time we perform a service call for you'. I have no intention of using them again, as they should have had honest and accurate billing / invoicing in the first place. I've requested a refund to my Visa, their reply is that according to their 'policy' that they only 'apply credits to customer's accounts'. I'm now responsible to take the financial loss for their invoicing and billing mistake. I'm out $60 for services / hours that were not rendered to me. I will not be using them in the future. It seems a shame such a small issue can't be properly resolved... my family has used E&M for many years... because of this one experience, I will never use them again.
Mcpherson, KS 67460
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I have always used E & M and have never had a complaint about them. When I call they come out as soon as possible. Their prices are reasonable/
I called these guys to snake a sewer for me. Hours later and 2 plumbers out, they tell me my sewer line is broke. Scott tells me it will cost $2000 to replace. Which I did not have, so 2 wks later I had part of the sewer dug up, that cost $200. My sewer line was in great shape with no breaks in it. Imagine that!!! My sewer was cleared by another plumber for $70. E&M still are trying to charge me over $160. No services were rendered by them at all. They are incompetent and the owner Robert Nielsen cares so much about his business that he will not even return a call. STAY FAR AWAY FROM E&M PLUMBING!!!! THEY HAVE NO IDEA WHAT THEY ARE DOING. I AM SURE YOU WILL HAVE A BROKEN SEWER LINE ALSO. They are just a horrible company and have no customer service skills (or plumbing skills) at all.
My ac unit was failing to cool the entire house, usually when this happens it simply needs a cleaning, my father, who had done it in the past hurt himseld and was unable to help this time. I called to get a quote from the company due to something on the paper. They quoted me 120.00 for a cleaning. I work nights so I left some cash with my fatherwho would be there so I would be able to sleep for work the next night. My quote went from $120.00 to paying the service technician $219.00. The handwritten bill states that there was an extra $99.00 charge for cleaning the coils. After hearing that it was almost $100.00 more than what was quoted, I called the company to find out why coil cleaning was not included in a normal cleaning. The person who answered the phone explained that they were the schedualing department and they would pass my information on the billinig department, who in turn would call me back to answer questions. As of a week later no call back was made. I plan on calling them back again to get an explanation of why the technician charged extra for something that should have been covered in the cleaning I was quoted for. Of course, they tried to push the "club" thing several times. Clearly I was not satisfied with the company, for failing to stick with a quote and for failing to explain why something was extra. Truthfully I don't believe they deserve a star rating at all.