Very disappointed-dirty, tanning rooms do not have basic supplies (trash cans, towels, wipes, etc), beds in poor condition, personnel unprofessional (2 times out of 3, they failed to set up my time correctly; had to get in to my tanning room turn on the bed bulbs after i got undressed and ready to tan, etc.) After 1st time i wanted to cancel my membership, cause of too many things going wrong and i didn't think it is possible for me to enjoy nor safely use the services in the future. Must say,the manager was amateur with very poor customer service skills, who only new the part of their corporate policy "we don't do refunds". He offered me only 1 choice: if i want i don't have to come tanning for the paid period of membership (at that time it was more than a month). Oh, thanks for 85$ - 1 lousy tanning session then! They do not care about you, after your membership is paid. BTW, i have sent an email twice to corporate, no interest in the reasons for customer dissatisfaction either...
Rh fitness/ Rodney what else do you need…Rodney is a proven trainer with all the awards and Acclaim to demonstrate he can get the results you are l…
I ALWAYS Have Great customer service here. I came a lot last winter for gym and tanning and they always greeted me and asked how I was and built a conversation. I haven't been back in almost a year due to work and school and being busy, but I came back today thinking they wouldn't have a clue who I was with all these tanning punch cards, and the guy working the desk remembered me and asked how I was and what I have been up to and really made me feel great and remembered. Not to mention, the new tanning beds are fantastic. I have been coming to Alvin's on and off for 2 years and have never had a bad experience. Love the people and the atmosphere!
Very Unprofessional...I have been trying to cancel my membership for a while now. No one at the clubs seem to know how to help me with the cancellation. Just this past month, the took out almost $60 in membership fees. Whenever I call no one knows whats going on and no one can tell me how to fix it. I called the Better Business Bureau.. How can I give them -stars?
I would not recommend this establishment.
It's a gym. Every time I went it was clean, safe, and generally not too crowded. People are doing a lot of crying here about the contract; ignore all that. What business do you know that makes it easy to breach? I quit because I lost interest. Time to go try again.
View website frm YP to see spec offers, hours of op & view services. Offering buy1 spraytan get2ndFREE!
great placei think all the employes are nice and it is older but you don't feel intimidated or over crowded. they are easy going and always greet with a smile. i would recommend this gym to every one. they have every thing you need and great personal trainer(s). there hours are good also and it is always clean. there is always towels to wipe down the equipment. and for tanners it has what you need. no hassle contracts.