Drake's Towing & RecoveryAdd to Favorites
658 Interstate 45 NHuntsville, TX 77320Map & Directions
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Please contact the business for updated hours/services due to the COVID-19 advisory.
Avoid these jokers!!! Sadly AAA uses them to serve a huge area north of houston. Going to leave AAA so no longer subject to them. Broke the lock on my wife's minivan when she got locked out. Would not take ownership of damage. Forcing me to take them to the BBB. This is in addition to waiting 3 hrs for them to arrive. Had an issue with the minivan months prior (wouldn't start) and also took 3 hrs to arrive. Incompetent and sleazy folks!
Will never use them again. Was quoted an hour to get my truck towed, and two and a half hours later they were still not there. The lady in the office was extremely rude and we got hung up on twice. We ended up canceling our towing because we ran out of time waiting on them. When I called to tell them we wanted to cancel the lady said thanks and hung up before I could even say anything else or asking why... Do not recommend using them at all!
I think the 2 men that came for my truck went above the call of duty to help me with my truck & helped me get back on the road so this is why a 4 star rating from me. It always depends upon the representative of that company for your service. They were polite & very helpful. Unfortunately after another 20+ miles my truck had problems again so my AAA RV membership had another company haul my truck & fifth wheel home with a heavy duty wrecker.
07/15/2011Provided by Citysearch -
My family and I were coming back from vacation when our truck died. We had asked several people at the gas station where we'd stopped for a jump (we had our own cables), but everyone was in a hurry, or had to use the restroom. I saw a tow truck driver and figured he'd be a good person to ask for help. He explained that he was unable to do it, but that his shop was less than a mile up the road (a block, actually), and he would call to have someone come over and help us. That was all that was said. About 15 minutes later another tow truck pulled up, the man connected our cables to his truck, and jumped our battery. He asked what happened, and then how we were going to pay for the jump. I told him that there was no mention of a charge, and his reply was ""what? Do you think we come out for free?"" I explained that our truck had broken down previously while we were on vacation, and that we had already spent $800 on repairs, and really didn't have $45 to pay for a jump. He called and spoke to a supervisor, and said that we had to pay regardless. I told him I only had money for gas to make it home, and he said he would have to then call the police. Not wanting to get law inforcement involved and cause a public scene, I paid the money, and barely made it home. After I paid him, he proceeded to tell us that the next time something like that happens, that we should call the police, and they would help us. I understand that he doesn't work for free. But the shop was a block away. And I understand that sometimes they have to use their tools or materials. But we had our own cables. I feel we were really taken advantage of, and that there could have been a better resolution. If we were going to be charged, we should have been told up front, not led to believe it was out of common curteousy. Needless to say, I will be sending a copy of this to their office, as well as the Better Business Bureau.