This week I received my income tax & I have really been looking forward to taking my kids shopping. My kids have outgrown all of their summer clothes. Also, I recently redecorated the loft/playroom of our home, so I was also looking for two new office chairs. I visited Target with my four year old daughter. Together, we picked out shorts, t-shirts, a hat and a toy. I was after this that I noticed a woman following us through the store. It became obvious that she worked there. She was ducking behind shelves, etc while watching me. As I walked through the store, this made me madder and madder. First off, I do not take a purse in the store with me, I do not bring a stroller in with me, I do not try on items....Why? Because I have 30 years experience of being followed around stores for no good reason. In north Alabama, being black is justification enough for some people to harass me while I shop. I try to minimize their excuses because these types of experiences over and over can really take their toll and cause one to become bitter.I did nothing wrong or suspicious and neither did my four year old autistic daughter. She was happy to be picking out clothes for herself and I was so happy b/c she was. Unfortunately, the white female loss prevention associate put a real damper on the day. After checking out with over $300 in purchases, I saw that she'd followed us to the register. She ducked into the restroom because her cover was blown. I asked for a manager. He lied, said there was no female LP. I worked loss prevention. I know how it looks when they're watching someone. Also, she had started to enter the employee area when she thought I was gone. She saw me at the last minute & walked on. It is not okay to profile someone based simply on their "look" or their race. Was I going to make a run for it carrying $300 worth of clothes AND my 37lb autistic daughter? Efficient getaway, right? THIS WAS SO OFFENSIVE!! I want a face-to-face apology from this woman.
Found fresh sushi and good selection of maxi pads. No fuel injector cleaner :-( Felt eyes on me the whole time I was shopping but left after purchase unmolested.
Customer service is virtually NON-EXISTENT!
They have some of the sorriest customer service and are extremely rude! I will price match and toys r us this year for christmas before I give them any of my money!!
I was in here at christmas time and was acctually told NO by an associate when i asked him to get a bike down for me! I work retail and no is not in our vocabulary!
I usually purchase gift cards from the Madison Wal-Mart Store, Madison Blvd, but since I live at South Parkway, I decided to call the South Memorial Parkway Store last month and request $8,000 in gift cards, I was told they would have the cards ready for me, two minutes later the store manager called and said I could only purchase these gift cards with a check or cash. I argued the point with her but told her that was ok that I would just call the Madison Store. I called the Madison Wal-Mart Store and they took my order and said they would have them ready when I got there. Five minutes after I hung up the South Memorial Parkway store manager called and apologized, said she miss spoke and they would process the cards for me. I told her not to bother; I had already called the Madison Store. She told me that in the future if I needed any gift cards to call them and they would process them for me. Today I called the South Memorial Pkwy store to order $10,000 in gift cards and they took my order. Five minutes later I get a call from the same person who took my order and she told me I could only purchase these gift cards with a check or cash. So once again I called the Madison Wal-Mart, Madison Blvd, and they told me they will have them ready for me to pick up at 2:00 pm tomorrow just like I requested. What is the different between these two stores other than bad management. South Memorial Pkwy can't get their act together. The business I work at purchased $24,000 in gift cards last week to give to all the employees for their holiday meals. Guess where we purchased them, "MADISON WAL-MART.