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Wild Birds Unlimited

Map & Directions
(1 Review)

4800 Whitesburg Dr SW Ste 9b, Huntsville, AL 35802

(256) 536-9128

CLOSED NOW
Today: 10:00 am - 6:00 pm
Tomorrow: 10:00 am - 6:00 pm
38
YEARS
IN BUSINESS
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General Info
Wild Birds Unlimited is the original and largest franchise system of backyard bird feeding and nature specialty stores with more than 300 locations throughout the United States and Canada. WBU specializes in bringing people and nature together.
BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
Hours
Regular Hours
Mon - Sat:
Sun:
Extra Phones

Fax: (256) 650-5520

Brands
advantage
Payment method
master card, visa, amex, debit, cash, company card, discover, all major credit cards, diners club, invoicing available, paypal
Location
Village On Whitesburg
Other Email

Categories
Bird Feeders & Houses, Birds & Bird Supplies, Pet Stores

Reviews

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Walter W.

08/08/2014

Overall

WBU is a nationwide chain that manufactures high quality (and high-priced) outdoor bird feeding equipment. After going through several cheap feeders purchased at Lowes I bit the bullet and decided to upgrade to the first class section in feeders.



Apparently WBU sells franchises, and someone ("Becky Brown") opened a franchise here. It's a great way to see what products look like in real life, and also a great way to support local businesses and their owners. In this case however, the advantages of doing so are outweighed by some big disadvantages.



I've been to the store now 2 times; the first time to see (and purchase) a so-called "ABS" setup (complex system of anchors, poles and attachments), the second time to follow up a query about availability of a part.



The products are terrific--thoughtfully engineered, carefully manufactured, and attractive! But the customer service is downright unfriendly. The first time I visited, the guy "helping" me offered no help other than to say that he was closing in 20 min and that I better make up my mind soon. Feeling rushed, I ended up spending more than I should have (~$500 in components), but was reasonably happy with the outcome. The second time I visited (a couple weeks later), there was a big sign advertising 20% off on the same exact parts, and the same guy said he had no idea when the offer started and that "it was my problem" if I had purchased the parts earlier for full price.



Obviously, it's a business, and it's up to them to offer discounts when and where they want, but this guy seemed better suited for a job as a prison guard than customer service.



Save your goodwill and your time; buy online.