Rock Bottom Carpets
2109 Bob Wallace Ave SW Ste A, Huntsville, AL 35805
Phone: (256) 534-7775
Phone: (256) 684-8691
Wheelchair Accessible: Yes
Today an employee at Rock Bottom Carpets assaulted my mother and my sister while they were inquiring about a claim we filed recently after having our kitchen floor redone by this company. When the cops arrived, this employee and two other employees who witnessed the entire incident denied everything that happened, as expected. Regardless, a police report was filed and we will now be filing a criminal assault charge against this employee and a civil charge against the warranty they refuse the honor on the work that was done at our home. The extremely low quality work that was performed in the first place is completely irrelevant. I want to let anyone in or near Huntsville, Alabama to think twice before ever giving this company their business.
My mom and sister are fine. In this day and age, it is not a complete shocker that minorities such as ourselves would experience something like this, especially in the deep south.
I can't wait to pay this employee a visit next time I visit Huntsville.
I will never use them again. Not only did they knowingly send a sick man to my house (he vomited RIGHT IN MY FRONT FLOWER BED!) My husband had to help move the carpet in and out of the house and move the furniture, which I was told moving furniture was only a courtesy and that was after the fact fyi and they left a mess of left over carpet in my bathroom and the tub?!?!. The manager told us, "well the job he did was good,right?" BUT YOU SENT A SICK MAN TO MY HOUSE,ALONE. We got nothing,a run around apology was pretty much it and an offer for a discount on future need, UMMMMM,NO. I will never use them again,my husband did half the work and,the installer(sub contractor) was very nice,yet he was sent to do a job even though he was sick and the manager was rude. So,next time,I will go with a company that has empathy for the people they work with and for.
The best place to buy flooring in Huntsville. I have been so pleased with the service that I have recived from this company. They have always taken care of me and always have completed everything as promised. You will not find another retail store that gives you better customer service than Rock Bottom Carpets. I want EVERYONE to know how GREAT they are and I will tell all of my friends and family to buy their flooring from them