I have a 43-year old Bulova Accutron wrist watch that my Mother gave to me as a college graduation gift. I have worn it since it was given and I cannot estimate its sentimental value. My first trip to Osborne's was to have the battery replaced. They did so and refused to charge me for the service. During their relocation, I went to a nearby chain battery store and they cross-threaded the ring that holds the back in place. Later the watch stopped working altogether. I took it to Osborn's new location and they evaluated the extensive repair required and when they were unable to find the parts (only used parts are now available) they suggested sending to a factory authorized repair facility. Throughout this process, Curt keep me very well informed and always asked my permission before moving to the next step. He was so professional, customer friendly, and he appreciated the sentimental value of the watch to me. I have never experienced such customer service. Since they were unable to repair directly, Osborne's only charged the the cost of the factory authorized facility, although Curt went to great lengths to ship the watch to ensure it was received on a working day and all other sorts of extra-mile efforts. The repair cost was reasonable and the watch looks completely new. I will never go anywhere else for any of my jewelry needs!
My fiance and myself bought her an engagement ring and wedding band sets from Osborne's Dre but my engagement ring diamond keeps coming I don't have done had the second replaced I don't know one time and now that the demon came back out tonight I love my my engagement ring and everything but now I don't know I mean it keeps coming out but I love that the wedding band I like the engagement ring is just dumping it so what statement but I love Osborne's story is true because I got my rings from it from there
I bought my wife a necklace for Christmas from here. She absolutely LOVED IT!!! Great people beautiful work. Whats great about this place, hand made and from local gems!!! Highly recommend!!!
I currently am employed by Mr. and Mrs. Osborne, full time, for the past 8 months and even years back as a part time employee when I was a teenager. I can state without doubt that the review left by FSanford, an individual whose name has never been on record as an Osborne Jewelers employee, is a complete fabrication. I can attest, while actually using my full and real name, that I have seen nothing but uncompromising integrity and ethical business practices from the Osborne's, not to mention the thousands donated to various organizations in the region. I myself have learned valuable lessons from Mr. Osborne and look up to him with the highest respect. My name is Patrick White, and I ask that the writer of that offensive review at the least have the backbone to claim credit for their words and allegations.