I couldn't be more pleased by the service and advice I received from K&M. I dropped off two arch-topped cabinet doors to get panels cut. When I went to pick them up, K&M had the panels cut and installed. Super job! I just called in an order to replace a broken pane in my french door. It was ready (and edge sanded) before i could get there. I'd recommend them to anyone.
Great Business. Rates were good and I felt comfortable with them because of their experience in the business.
NEVER USE THIS COMPANY!!!I hired them to repair a glass door and a window which they said would take a week. It took 56 days exactly. When I asked for refund, I was cussed at.I would never recommend this business to anyone. Throughout this whole process I never once received a single phone call informing me of delays. Missing a door and a window to my house has caused my utility bills to rise and more importantly, greatly increased the risk to my home security for 2 months. I imagine that nobody would feel their house is safe while a door and a window is missing. NEVER USE THIS COMPANY!!!
This place is tops! No one wants to pay for car maintenance, but when you do you want to trust what you're paying for. I had shopped around for pricing on a windshield replacement, and they stole the show.This place is privately owned and operated and the small staff appears to have 10xs more experience in the glass repair industry than anyone else operating in the area. Everyone was very friendly and very professional. My car was finished within 1.5 hrs of dropping it off- exactly the time estimated to me. Ideally, I will not need a windshield replaced any time soon, but if I do I know exactly where I'm going. Anyone else in the market for windshield repair, do yourself a favor, skip the corporate drones, and check these guys out!
I met the most friendly and helpful people at Huntsville Glass Company last Friday!! I came in with an unusual request and was met with a smile and we got right to work, suggestions were made, examples offered and the deal was made! All this happened with a full show room and a full counter of customers in under eight minutes! Customer service was awesome!! I let them know that they had a really bad review and I was very hesitant to come in. I am here to say, don't hesitate to call on Huntsville Glass Company for any of you glass or mirror needs! I will be looking to them to cut custom mirror and tempered glass tops for tables in my home next!
Won't be using K&M Glass again. 5 months after installing laminated glass as a replacement for tempered, a crack formed from the edge, about 1' up from a corner, and was clearly caused by either a manufacturing defect or improper cleaning of the broken glass in the frame before reinstallation. K&M refused to replace, claiming laminated glass is extremely fragile, and the crack was caused by someone "bumping" up against it, or by the pressure of a plastic markerboard sign that was leaning against it. Of course, we weren't warned before purchase that breathing on the glass would crack it, and, in fact, we paid an extra 25%, waited three additional days with a boarded up shop, on their recommendation, to have the glass laminated for strength in the first place. This refusal tactic was a very seedy and disgusting insult to my intelligence, but hey, it saved them the cost and trouble of replacing a window.