Gates Cleaners has always done a wonderful job with my clothes. I have never had any problems. They have cleaned my wedding dress, my daughter's wedding dress, several formal gowns, men's suis, beaded dresses, etc. and they have always done a perfect job. Very friendly helpful staff. Manager called me personally to discuss the cleaning of a vintage outfit that I had dropped off. Strange how there are 3 bad reviews in a row. I don't believe they are legitimate. I know they will refund your money if they destroy your clothes.