I made an appointment weeks in advance for my bridesmaids to pick out their dresses. When we arrived, the lady kept talking about how she had other appointments scheduled at the same time as us. She immediately walked us to the dresses and started asking my girls what sizes they wore and wouldn't let them look. Then she barley helped us and I had to zip up my girls while running trying to get different sizes for them. She also wasn't going to help me try on my dress. I had to ask her to.. Needless to say, it was very unprofessional and I wouldn't recommend this David's bridal. I do recommend the one in Chattanooga, TN.
The first experience I had with my wedding dress started out rocky, I was nervous, I don't like people starring at me and I am not comfortable with strangers. I had to share a consultant(which was fine) and we didn't start actually trying dresses on till 30-40 minutes after my appointment was scheduled. But after a pep talk from my sister, I myself buckled down and found a dress. The woman who performs alterations was a delight, very helpful but not bossy or touchy. So it ended on a really good note. With that being said I was not hesitant to book another appointment for my bridesmaids, but I had already booked online so my worry was gone. The bridesmaids appointment was crazy. We get there, and it was just a hot mess. I was prepared for it to be a little chaotic but I wasn't prepared for this. I brought 6 of my bridesmaids with me because they are all different body shapes and at the bridal appointment they told me "you can bring as many as you like just remember seating is limited" So I decided to just have them tag along and try on for their shape and go from there. Well the rooms they had booked for us had my name on a little door holder and someone just took it off and put it in the floor and the consultant had to wait for more rooms. Well while she tried to figure out what the heck was going on, another consultant had to find us rooms, which was not her job, and I felt bad that this craziness was being caused. So I was just trying to be polite and make sure everything was ok. I don't like unnecessary conflict especially over something so trivial but you could tell on their faces it had been a bad day, which took away from the moment I wanted to have with my friends. But I sucked it up because I try to be understanding of others. Well as we waited another consultant was trying to maneuver her way through the crowded area and asked me to move(which was fine) and I was trying to move as people came back and forth and she looks at another consultant and asks for a decoy name badge because "people think I am a customer" it was just an ugly tone. To make it worse, I had picked out a dress online and it didn't come in the size one of my friends needed, so another friend tried it. As she was walking by the consultant that was supposed to be there with me helping them with dresses and walking me through things was standing there with another and mutters under breath "trying to outshine the bride" at that point I was over the consultation. I worked with children for years, and know how chaotic things can be when things are busy but when you are offering a service to some one "it is bridal season" isn't an excuse to have an attitude or not do your job, especially seeing that your store is called David's BRIDAL. My mother did say something to the owner because apparently more happened with that particular consultant than I was aware of and though I didn't want her to because we got what we needed, she became very disrespectful and after seeing how the consultant was huffing and puffing after the owner had already dealt with her says a lot about their choice of employees. My girls found beautiful dresses, and we salvaged our night, but I wouldn't suggest going to this store during "bridal season". The owner and people at the front were so delightful and easy to deal with. It was the overbooked and tired consultants who need to reevaluate tone, attitude, and what should and shouldn't come out of their mouth. I do have to go back for alterations and 2 more bridesmaids dresses but we won't be returning to that particular one. The stars are for the alterations, and courteous front desk people. Management has their work cut out for them that is for sure.
Not professional. The worst davids bridal I have been to. None of the consultants were helpful. You do not get the great bridal experience there.