My experience was horrible I've shopped there before if I was already on that side of town. They are over priced and a COMPLETE RIPOFF!!! I bough something for my daughter my daughter and she only had it for 3 days and it broke and when I went to speak to manager to see what could be done they were very rude and did not resolve it issue so I wil NO LONGER be shopping there and I will be telling everyone I known not to shop there as well!!
I have been shopping there for years, went in tonight and tried to return a pair of leggings that I bought last week and was told they smelt, I was very offended and will never go back!
The Solid here in Huntsville has terrible customer service skills. They racial profile black individuals that come in there store. It's sad that don't realize if stop buying that expensive hair from them, they would no longer have beauty supply store...
Terrible customer service. Manager/owner is arrogant and rude. Sales reception says that refunds exchanges must meet certain criteria but owner refuses to discuss refund /exchange even if package is unopened. This place is a rip-off, so avoid at all cost.
Synthetic lace front wigs are a RIPOFF at this place!! Lace fronts that are 20-30 bucks online will cost 70.00 in this store! Ladies these people are ripping you off because they know they can. Don't let them!
So I went to find a wig. I usually shop online but was told I could only try on three wigs and I would have to purchase the cap. Purchasing the cap was fine no big deal I totally understand due to sanitary issues. HOWEVER...while talking with the staff a lady asked could her daughter use their restroom and the staff shooed her away and said she would need to talk to the owner.. staff said you cannot try on more then 3 wigs cuz I guess people try them on a lot and don't buy anything. If I knew this I wouldn't have wasted my time driving all the way from south Huntsville! P.s. you can get the same thing they sell for $20 cheaper online..if they can't provide a simple service of letting a customer try on a few wigs I'll save the $20 and take my chances buying online!
Great place but they are not NOT open at 8am.
Thank u 4 yo time of putting yo information out