TaxiTommy Car Service
4201 Sunset Dr, Huntington, WV 25705
No coupons available
The man who answers the phone talks to you like you're an old friend, from the first phone call. Both drivers I had were really very nice and helpful. Also, and I say this with no hesitation, these were the nicest cars I've ever seen used as taxis anywhere! Really pleased and would HIGHLY recommend!
I was in town for work for 2 weeks. Used this service 4 times. Twice to go out in the evening and twice two and from the airport, fantastic job every time. Nice cars, on time, what else could you want? Recommended them to my company, we travel here to this area regularly. Will use again!
They offer reservation services that I had used previously and had no issue with, so I scheduled a pick up at 5am. I had a flight to catch at 6. I live about 20 mins from the airport. My last trip they were very prompt, almost 20 mins early even so I expected the same service. I also used them a few times over the summer last year with no real issues. The only complaints I had before this trip was the way the owner hit on me when I rode with him, making comments about how attractive he thought I was. But it was nothing I made a big deal about. 5 am came and no one showed up. I decided to wait a little bit just in case they were running behind. I waited until almost 15 after until I checked Uber. Luckily, there was a car available and it was right up the street from me so I requested it. As soon as my Uber got to me is when I got a phone call from Taxi Tommy. I ignored it because at that point I was anxious about getting to the airport on time and I was annoyed that they were late. He called once more while I was in my Uber. Once again ignored it. I landed in Charlotte and as I was lining up to board my next flight at around 9:50-10:00 am I get a text. It says "Ms. Cooper what happened? I woke up at 4:30 to make sure I picked you up on time." It was strange to me that he would keep my number to text me 5 hours later but I gave him an honest answer, that he wasn't there on time, there was an Uber so I took it. Instead of admitting he may have gone to the wrong house or truly figuring out where the mistake was he immediately became irate, insulting and accusatory. So I wrote a review about the incident on google to which he responded and tried to make it seem as if he were outside my home the entire time and I just refused to come out. This was definitely not the case. He claimed to see me peeking out both calls which isn't possible because I was in my Uber during his second call and getting into it during his first. Problem resolution is not his strong suit.
Flew in from Florida without a clue who to call or what to do. Very glad I found these people! The airport recommended them, and they picked me up very promptly. When I flew back out I made a reservation to be picked up at 530am, and they were right on time even at that early hour! Very impressed, and felt very safe.
I moved from the Huntington area to Florida years ago, however my Mother still lives near there. I fly into the HTS airport about once every other month. It used to be a pain getting out of there, because there was not a reliable, clean cab service. But in the last year I have called this Tommy service about 10 times to take me to and from the airport, and a couple of other times to make deliveries to my Mother. Each and every time, they have answered the phone or returned my call promptly, they have picked me up reliably and they have given me no reason to complain. This service was much needed in that area and I'm glad they are there.
DO NOT USE THIS SERVICE!!!!! I had an important job interview scheduled for 3:00 I called at 12:00 to request the driver be here at 2:30. Driver didn't come, and when I called to see what happened, the answer I got was maybe the guy is running late, so he sent another driver. The second driver never showed up, and when I called he said he would check on it, and call me RIGHT BACK...Never called and when I called back they wouldn't answer. I had to reschedule the job interview which was embarrassing. At least he could've apologized, and returned my call. TERRIBLE SERVICE NO CAB NEVER CAME.
They are extremely slow. When you call and ask how long it will be they just tell you "all I can tell you is your next." They are always at least 3 dollars more expensive than yellow cab. I do not know how they get away will it. The only thing I like is they do not allow their drivers to smoke. That is the ONLY reason I ever use them over yellow cab.
Have travelled to Huntington 3 times in the last year, this company has been a God sent. Very small town so the options here are limited, but I haven't needed to look beyond Tommy's service for transportation needs. On time, shorter than expected waits. I promised him an honest review and I'm giving it here -- they do a fantastic job every single time.
I came in by plane and left by train. They got me from the airport to my meeting and then from the meeting to the amtrak station. I had a very tight window of time to make these travel arrangements work and this service was on the money. Very very glad I went with them. Fares were reasonable and cars were clean and newer. Would absolutely reuse.
I have used this service for almost 2 years. I didn't know until today I could even leave a review! I wish I could because they have made my life easy. I'm a 20 year old college student from Boston, I've never had a driver's license because people where I'm from just don't drive lol. Public transportation in Huntington isn't as thorough, so I'm really glad I found TaxiTommy and this service. I've met several drivers but I see Tommy and Hank the most. They are really smart and polite and always takes great care of me. They even picked me up on Christmas! I'd be lost without you guys!!!!
They picked me up in a really cool little brand new yellow Jeep. It actually was snowy weather and knowing they had a 4 wheel that was so new. The driver was very cautious and polite. We talked the whole way there but I never felt unsafe. So surprisingly good! Thanks again!!
My friend called last night to get a ride from this "company." Tommy assured her that he would be there promptly at 7:20 am. She let him know that if he was late, she could potentially lose her job. The guy shows up 20-25 minutes late and proceeds to hit on her. Asked her if she was married, if she was happy in her marriage. This is highly unprofessional. Not to mention that it was $26.50 for a ride that would have cost only $15 through uber. The reason she chose TaxiTommy over Uber was because he guaranteed to be there on time, which is not something that Uber does. After she reaches her location, he texts her to ask her when she is done work and offers her a free ride home because he wants to talk to her more and get to know her. This has to be the most unprofessional person I have ever heard of and I regret ever telling him to add a tip on to the bill. I highly hope that no single female falls victim to his grotesque ways. I would have been frightened for my safety, and I too would have called the cops on him. Thankfully, HPD does know of this problem now. Be wary ladies, and try to find yourself a better cab service to use of you need a ride.