The man who answers the phone talks to you like you're an old friend, from the first phone call. Both drivers I had were really very nice and helpful. Also, and I say this with no hesitation, these were the nicest cars I've ever seen used as taxis anywhere! Really pleased and would HIGHLY recommend!
They picked me up in a Cadillac! You don't see that everywhere in a taxi service. Right on time both times I've made appointments. Glad I found them.
So helpful! When my sis was walking home from work, no ride, & tells me on the phone, "I'm being followed "...! I called as did she . They literally met her like under a bridge within minutes! God bless them !!!
I was in town for work for 2 weeks. Used this service 4 times. Twice to go out in the evening and twice two and from the airport, fantastic job every time. Nice cars, on time, what else could you want? Recommended them to my company, we travel here to this area regularly. Will use again!
Very professional and efficient. Unbelievably nice cars for a taxi service in a small town. Used them 3 times, had no problems.
They offer reservation services that I had used previously and had no issue with, so I scheduled a pick up at 5am. I had a flight to catch at 6. I live about 20 mins from the airport. My last trip they were very prompt, almost 20 mins early even so I expected the same service. I also used them a few times over the summer last year with no real issues. The only complaints I had before this trip was the way the owner hit on me when I rode with him, making comments about how attractive he thought I was. But it was nothing I made a big deal about. 5 am came and no one showed up. I decided to wait a little bit just in case they were running behind. I waited until almost 15 after until I checked Uber. Luckily, there was a car available and it was right up the street from me so I requested it. As soon as my Uber got to me is when I got a phone call from Taxi Tommy. I ignored it because at that point I was anxious about getting to the airport on time and I was annoyed that they were late. He called once more while I was in my Uber. Once again ignored it. I landed in Charlotte and as I was lining up to board my next flight at around 9:50-10:00 am I get a text. It says "Ms. Cooper what happened? I woke up at 4:30 to make sure I picked you up on time." It was strange to me that he would keep my number to text me 5 hours later but I gave him an honest answer, that he wasn't there on time, there was an Uber so I took it. Instead of admitting he may have gone to the wrong house or truly figuring out where the mistake was he immediately became irate, insulting and accusatory. So I wrote a review about the incident on google to which he responded and tried to make it seem as if he were outside my home the entire time and I just refused to come out. This was definitely not the case. He claimed to see me peeking out both calls which isn't possible because I was in my Uber during his second call and getting into it during his first. Problem resolution is not his strong suit.
Flew in from Florida without a clue who to call or what to do. Very glad I found these people! The airport recommended them, and they picked me up very promptly. When I flew back out I made a reservation to be picked up at 530am, and they were right on time even at that early hour! Very impressed, and felt very safe.
I moved from the Huntington area to Florida years ago, however my Mother still lives near there. I fly into the HTS airport about once every other month. It used to be a pain getting out of there, because there was not a reliable, clean cab service. But in the last year I have called this Tommy service about 10 times to take me to and from the airport, and a couple of other times to make deliveries to my Mother. Each and every time, they have answered the phone or returned my call promptly, they have picked me up reliably and they have given me no reason to complain. This service was much needed in that area and I'm glad they are there.
Unbelievably good service. They showed up in 10 minutes in a brand new van. Took my credit card right there in the vehicle. Professional guy, very friendly. Everything you could possibly ask for.
DO NOT USE THIS SERVICE!!!!! I had an important job interview scheduled for 3:00 I called at 12:00 to request the driver be here at 2:30. Driver didn't come, and when I called to see what happened, the answer I got was maybe the guy is running late, so he sent another driver. The second driver never showed up, and when I called he said he would check on it, and call me RIGHT BACK...Never called and when I called back they wouldn't answer. I had to reschedule the job interview which was embarrassing. At least he could've apologized, and returned my call. TERRIBLE SERVICE NO CAB NEVER CAME.