Bought a vehicle back in December. This place is getting one star because they sent a certified letter to my wife. That stated they wanted the vehicle back because of finance. Called them and they said everything was fine. So they got my wife worked up for nothing. They do have low prices but they screw you on trade in. I got $4000 for trade and they sold it for $18000. You can shop else where and pay more and get a better trade in value. The math does lie low price + low trade in = higher price+ higher trade in. Good luck getting them to return your calls also.
20. MRM Motors
17301 Beach Blvd, Suite 13Huntington Beach, CA 92647
From Business: We sell Used Cars for low prices and we offer FREE 1-Year Warranty on every purchase to give you peace of mind. We offer finance by working with lenders that appr…
Very Dishonest Dealer, be very careful when dealing on a new car purchase. I saw an internet discount price, emailed them over the weekend then called the assigned sales representative. I was out of state and had to fly in to secure the purchase. Before committing to a flight I checked the with the Sales rep everyday for three days to confirm that the vehicle was available and the price had not changed. When I arrived again I confirmed with the sales rep on availability and price was confirmed to the "special" internet offering. Only when the deal was written up and the assistant sales manager presented the deal the price was now $2,000 more and the "special" internet price was not available. After negotiating for one an hour the sales manager offered a reduced financing rate that would get back about a thousand bucks. So we split the difference. But thats not all, when presented with the final financing options they found an addition 1/2 point lower interest rate. Wow I thought great but I was told that I would have to buy extra maintenance and value programs costing $1,000 to get it. I was told the banks want to work with customers getting extra "value" packages and generously give lower rates. Deceived twice and feel like an idiot to fall for the deception and manipulation. Oh and I waited for hours to get the purchase and get out of there. Take away, be very careful on "special" pricing and financing scams. Buyer Beware!!!!
Every thing was handled with ease
Huntington Beach Chrysler Dodge Jeep Ram -- Deceptive, Dishonorable, Disappointing – DO NOT TRUST THEM! Having purchased vehicles from HB Jeep before, and having recommended them to many of my 940 clients over the years; I was EXTREMELY disappointed today in their lack of integrity – even after admitting they screwed up! I saw them add for 2 vehicles I was looking for, contacted their sales person and made arrangements to purchase before the 1 ½ drive each way and verified the pricing! Within 10 minutes of arrival, I noticed that the MSRP on the vehicle’s window sticker was significantly LOWER than what they said in them adds; making their discount less than advertised. I pointed this out to the salesman, who said – “I’ve never seen this happen before. My apologies. I’m sure my manager will honor the error.” I mentioned that maybe the other vehicle was correct; sad to say, it too had the same deceptive error. What are the odds! If you’ve ever bought from them, you were probably quietly screwed too. 1 ½ hours later, after having most all the work completed to purchase the vehicle; the manager admitted the error; but, said that “in small print, it says if a mistake is made, we don’t honor them”. I’m an employer, if my employee makes an error – I will do my best to honor it and serve the client. They admitted the error but was unwilling to make even a ONE-dollar adjustment towards the $1,000 error. Thus, they went from being a vendor I would recommend to a deceptive, dishonorable dealer. I would suggest that you avoid them. HONOR DOESN’T MATTER IN POLITICS; but, it should matter in business!
Tom Cruise, Doug, Stan all lied to me and could care less about selling me a vehicle. AVOID THIS PLACE LIEK THE PLAGUE. they don't give a crap about selling you a car because they figure somebody else less intelligent will come along and buy the same car for more, so what motivation do they have to sell it to you when you want a good deal, or THE PRICE ADVERTISED ON THEIR WEBSITE. I gave them 3 chances, spoke to 3 different salesman about a 2015 Jeep Cherokee Sport listed for $15,999 on the website (they had like 50 of them) and every single sales person said, NO I'm different, I'm here to help you, blah blah blah. No matter how respectful or direct you are with them, these people don't give a crap about any of that. they all lied and said they would send me the OTT offer for the jeep since I WOULD HAVE been coming from 3 hours away, and not a single one did. BUT OF COURSE, they harass your cell phone! they don't actually want to help you, they just want to berate you to death so you just show up at their dealership all pathetic. no thanks. I'd rather give my business to a dealership that treats me with respect, which is VERY OBVIOUSLY NOT THIS DEALERSHIP.
Buyer be very aware!I purchased my new to me car a while back and did a pretty through inspection of the vehicle. Im no mechanic but I am not unfamiliar with vehicles. The sales teams mantra " Its on the CarFax" Everything seemed fine so I bought it. Later I find that there was damage that was intentionally hidden. Be it by the dealer or what ever auction place sold it to the dealer. The nature of the damage leads me to believe the dealer had to have known the repairs were made or made the shoddy repairs themselves. Body parts were super glued in place.The lesson cost me a couple thousand dollars to learn. Have your vehicle inspected by a reputable mechanic should you do business here. It is NOT all on the CarFax.
The sales reps Sunny and Ravi were awesome. Thanks to their team my wife and I were taken care of and it didn't feel like a hassle.
About a year ago I had a car go down unexpectedly. The wife and I were not ready to purchase a new car and money was certainly a concern. We went into surf City Nissan expecting to get chewed up in a shark tank of salesman. Instead we were approached calmly by salesman, Randy Matlack. To our surprise he listened to our concerns about price and put us in a car in our range. He did not try to upsell us rather worked with us. We were very surprised and pleased with this. The good treatment did not end there when we went inside the store manager came up to us and greeted us personally and went out of his way to make sure that we were satisfied with the deal and with our treatment. He said to call him and let him know if we had any concerns. I just thought that showed a little bit of class even though I had no intention dealing with him personally because I felt that we were taken care of by the salesman. 3 weeks ago my wife's sister needed a car so we did not hesitate to take her over there. We figured we would give it a chance and you are surprised it was not a fluke, we receive the same professional treatment and courtesy. I can't say this enough but we were not pressured or up sold into something that we could not afford. Once again it was a completely enjoyable experience, well as enjoyable as car buying can be. As far as service I needed an oil change and I called them at 9 a.m. About a month ago. They had me in there at 1030 that same day after I explained that I was in a hurry to get it done.. I don't know if that is their usual course of business but I have to tell you that I felt that we were treated very well and I know where I will be headed to get my next car.
Overall very helpful dealership and staff helped me find exactly what I wanted couldn't be happier
I just wanted to thank you very much for making the car buying experience a great one. You helped me and my family very well, gave us the space we needed in terms of making a decision on our own without pressure, and also aided in helping us make that decision of purchasing the car we were looking for. I'll definitely send you any one that I interested in purchasing a new car. Once again, thanks you very much!