This place is a joke! We ordered a bronze plate for my dad's grave in April 2016 paid CASH right away and were told that it would be placed within 3 months. Well we kept getting excuse after excuse about why the plate could not be placed (it wasn't ready, the ground was too hard, the ground was too soft, etc...) we contacted our lawyer in August 2016 and he was also given the run around on why the plate wasn't installed (saying she wasn't sure if it was even done) after the threat to sue, however the tone changed quickly and in TWO DAYS the plate was installed in August 2016. I am not sure what there intentions were with keeping the plate for so long but this is a death that we are dealing with! Not ordering a shirt! It's a very sensitive subject and matter and this company was ridiculous in the way they handled the entire process. DO NOT buy from here they will screw you around and it will cause nothing but added grief. This place is dispicable!
After we paid in full for a headstone for a family member, we waited approximately two months for a printout of the gravestone that was said (by employee) to be mailed in a week after our purchase, I telephoned to see about the holdup. I was told that they were very busy and that they would mail it out within the week and they would call me back that day to verify. Needless to say, none of that happened. Two weeks later I called to express my displeasure with the business and was told that she didn't legally have to talk to me and that she didn't appreciate my tone and continued to make excuses for the delay. While dealing with a loss of a family member, it is sad that you must deal with the failings of a poorly ran business with employees that cannot take feedback that may not be the most flattering. I strongly encourage those that unfortunately must make a purchase such as this, to consider any other business. Foster's has failed to provide the service that they told our family that they would. It has been over three months and we have yet to receive the printout of what the stone will look like. Things like this shouldn't be something that lingers.