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Four tips for keeping yourself and your vehicle safe while you wait.
2788 Old Steele Creek RdCharlotte, NC 28208
My family was one of their very first customers back in the early 90's. You will not find any mechanics more honest and kind hearted. If you have a …
13000 E Independence BlvdMatthews, NC 28105
Possibly the worst experience I have ever had at a car dealership! We were excited about purchasing (with cash!) a new Prius, so we went to Scott C…
Four tips for keeping yourself and your vehicle safe while you wait.
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
Looking for a shop to rip you off? This is the perfect place that starts with $100 diagnosis fee ++ and then they will tell you that they can’t replicate the problem so good luck. Absolutely will NEVER take my car here again and I recommend you don’t either.Find another local shop that will actually help
Gabriel was truly an angel for me yesterday. I was so pleased that he not only tested my battery, starter, and alternator, he also confirmed things that were pending to be fixed. He also discovered the mystery of finding my battery in this van. It is not easy to get to!! As a senior who appreciates knowledgeable young folks who take the time to help and do as much as possible to assist me, I have to mention Gabriel for his outstanding customer service and patience with me. Kevin, Gabriel's manager: I hope you can make note of this on his personnel file and let corporate know that he is excellent at his job! Sincerely, Mrs. Stark HuntersvilleUse this fantastic establishment for your auto needs! Auto Zone Compass Dr side road where Enterprise and AutoZone exist. Kevin is manager and Gabriel is one of the terrific staff members.
The service department here at Keffer VW is a huge rip-off. I took my Passat 1.8T in for service for a coolant leak at the top back of the engine. It was a pretty common issue with older 1.8T engines leaking from the plastic rear coolant flange which also houses the Engine Coolant Temperature sensor. It is usually recommended that you replace the sensor when you replace the flange even though it is working fine. It has to be removed to replace the flange so it doesn’t generate any extra labor charges or I should say it shouldn’t generate any. To make a long story shorter, I called the day before and asked how much does it cost to get the coolant flanged replaced and was quoted $347. I know that didn’t include the ECT sensor so I knew it would be a little higher. So, I dropped off my Passat the next day, told them what was wrong with the car and I was told they would diagnose and call to confirm repair. Jason Tate called me a few hours later and told me I was correct it was the coolant flange that was leaking and the repair would cost $615 including the ECT sensor. 615 dollars to replace a 25 dollar flange!!! The tech also recommended a coolant flush and fill for an additional $149. Jason told me the price of the flange was $50 or so, I don’t remember exactly, and I told him I had looked it up online and the VW list price is $25.18 and he said it was a pricing mistake and changed it list price. That brought the total down to $580 or $590 something. I told him I didn’t want the flush and fill, but go ahead with the flange repair. When got there to pick it up I started to question why it cost so much to do this repair when the ‘book price’ is $347, Jason just looked bewildered that I knew how much it was supposed to cost. They charged me $80 for the ECT sensor which has a VW list price of $37.96. How can they justify charging someone over double the list price for a part? That is unconscionable! If you like being RIPPED OFF please take your VW to Keffer for service.
Great experience!!! Leased 2018 Passat SE.
Five star for the staff at Keffer VW! I purchased a 2017 Jetta at Keffer VW in Huntersville. Rick the sales person was kind not pushing us at all to buy a car. He showed us the features on the car and we had a test drive. After finishing paper works he took me to the service and introduced me the technicians. All in all we love our new family member and had a good experience at VW Keffer in Huntersville!
Had a 7:30a appointment but the guy got tied up and forgot to turn my paperwork in, so it took an extra 45mins before they started working on my car. They also were telling me I needed work on my car when I previously went to the other AAA outlet and was fine. This is my first and last time at this location!!! They are too pushy and want to you to get more work done to the vehicle than required. Never again!!! Terrible service
Always a pleasure doing business with Auto Specialities of Lake Norman. Bert goes above & beyond for me and my family. He explains every detail of his repair(s). His customer service is superb! All too often people complain in their reviews. I choose to leave positive reviews especially when I know someone is working hard to make a decent living & doing the best they can every day! Kudos to Bert & his team. Keep up the good work. I HIGHLY recommend these guys to everyone.
We dreaded shopping for a car, but Seeram Kirpaul at Keffer VW made the experience a dream-come-true. There was absolutely no pressure -- just patience and options. Seeram and the sales manager are THE BEST! Thanks so much for taking the fear out of car shopping, Keffer VW!
This is my second VW purchase from Keffer VW in two years. I was looking to replace my TDI Sportwagen I originally purchased (TDI Buyback), and once again, Brian Wiles was the man with a plan. From the moment I contacted Keffer about needed to get a new car, Brian was there the whole way. I can't say enough great things about my (now second) purchasing experience. I was picked up from the dealership via their courtesy van, greeted with friendly smiles, and at no time did I feel pressured into anything.Brian worked with me to make sure everything I wanted was available, and made sure it fell within my price range. Communication prior to visiting was prompt, and non-pressuring. I really felt like I was a VIP throughout all of my interactions with Keffer!Thanks to Brian Wiles and Keffer VW, I'm now driving the best car I've ever owned!
Thank you Dale for going above and beyond and doing such great honest work on my BMW and Mercedes it's great to have a mechanic that you know is honest and won't inflate prices looking for a great Mechanic Dale is your person your in great hands at Autoworks Unlimited
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.