13517 Statesville Rd, Huntersville, NC 28078
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I have been coming here for years for oil changes or minor repairs. Simply put my experience today was AWFUL. I don't know if the name change brought on new management/money hungry employees. Today was tge first time I ever felt like I was taken advantage of. Everyone I dealt with today was extremely rude anf very unhelpful. I will NEVER return and I will tell EVERYONE I know to take their business elsewhere. AWFUL. Just AWFUL.
Visited on Sept. 18, and Jose was salesman who waited on us. He went above our expectations to show us cars we where interested in, out in the Rain also to get them. He gave us some figures to look at and think about., was really helpful.
Thank you so much though sorry that my wife wanted another larger brand.
Our daughter Chelsea, (a student at UNCC), recently came to your store for the 60,000 mile service on her Spyder. I called your store after finding your name and address on Yellow Pages.com, where I also read a raving review from a past customer.
When I called your store I spoke with Micheal Klosek in the service department. I explained to him that Chelsea usually comes home,to Raleigh,for service at the local Leith Mitisubishi dealership, (we have always been very pleased with their service). I told Michael that I was calling your store because you had a high rating from other customers and I felt Chelsea would get exceptional service at your store, just like she received in Raleigh.
Micheal guaranteed me that he would take care of Chelsea's car and see to it that we were as happy with your dealership as we have always been here in Raleigh. Well, he did not let us down. Micheal was in constant contact with both Chelsea and I and kept us updated where they were at with her car. Your dealership has earned our business and we would recommend it to anyone needing service in the Charlotte area.
We did use one of the other Charlotte area dealerships last year and we were not happy with the service provided. I can say we were MORE THAN PLEASED with the professionalism of your store and the customer service they provided. Micheal is an assett to your team and should be commended for his committment to your dealership.
Thank your entire service staff for taking care of us as promised. We will definitely return to your dealership!!