K Ray Shrum MD
18700 W Lake Houston Pkwy Ste B101, Humble, TX 77346
Primary: Ophthalmologist (Eye Doctor)
Additional Specialties: Ophthalmology
Practice At 18700 W Lake Houston Pkwy Suite B101
18700 W Lake Houston Pkwy Suite B101
Humble, TX 77346
Dr. Kim Shrum, MD
18700 W Lake Houston Pkwy Suite B105
Humble, TX 77346
18700 W Lake Houston Pkwy Ste B101
Humble, TX 77346
Phone: (281) 973-4095
Fax: (281) 812-3331
In spite of my silly email address I am serious about this. I recommend Dr. Shrum to everyone. He and his staff put you at ease when you need surgery and when you just need a check-up. He is always open to questions and returns phone calls promptly. The results of cataract surgery are fantastic.
Today, my 14 year old son had his annual appt. with Dr. Hilton. The appt. went wonderfully. The receptionist greeted us with a smile. We were called back quickly and seen by a friendly nurse. The doctor then came within minutes. He communicated wonderfully with my son and made his recommendations. My son was then assisted with his contacts. Our overall experience was fantastic. Thanks.
5 stars are simply not enough to describe Dr. Shrum and his dedicated staff. I am always seen on-time and the process is just seamless. Dr. Shrum always takes time to talk with me and address my concerns and I never feel rushed or like ‘just another patient’. Bonnie handled my fitting for my new glasses. She was new to me at this location but was an absolute joy to work with. She was kind and had a great awareness for people and made my visit pleasant. I had to leave my old glasses for processing and when I went to check out, Donna even loaned me a pair of readers to hold me over till my glasses come in. She could have sold me a pair for $30 but no, she put the customer first… almost unheard of in today’s society. There is no question that Dr. Shrum and his staff are top notch medical providers, but they are also at the top of their game in customer service. With a rare combination like this, my family will be back again and again and I recommend you do the same.
Dr. Shrum is the best. Our entire family sees him. I once made the mistake of taking my grandmother to someone else because I thought her medicare would not cover him anymore. I brought her right back to Dr. Shrum - never made that mistake again. My husband had an issue with his eyes since he was a very young and Dr. Shrum was the first person to come up with an option for him that worked. From our kids to my recent eye injury he always seems to have the solution. Would recommend him to anyone.
I don't even know where to start from the moment I entered the door with two kids I immediately felt at ease the receptionist was amazing and we had good laughs while we waited which I loved definitely wasn't that stuffy office feeling. I went in with my youngest 5 and my oldest daughter they were so fabulous when it came with my youngest very patient and he actually communicated with them that's when I knew I had a winner my kid doesn't talk to many people and he was actually making jokes so for Dr. Hilton to get that out my son was just an added bonus. Within that week I have taken my other two daughters their an receive the exact excellent care and experience. I will now make this my new location as well for all of my eye needs it feels great to go somewhere and the person is really knowledgeable in their field. Absolutely love this place and have referred several people since leaving. At the service was fast efficient and detailed did not feel rushed it just right.
The office was very clean, friendly and fast. Never felt like a number and very attentive to my questions/concerns. Dr. Hilton and his team listened to my concerns and answered all my questions with a pleasant and caring attitude. I would recommend anyone schedule a visit.