The lady at the jewelry counter who helped me at check out was extremely polite, patient, and helpful. I wish I had gotten her name but I did not. She showed exceptional customer service, and could train a few other stores on the correct way to treat customers.
4850 Overton Ridge BlvdFort Worth, TX 76132
From Business: Established in 1938, Dillard's is one of the largest fashion apparel and home furnishing retailers in the United States. It offers a variety of products, such as apparel, shoes, handbags, accessories, cosmetics, lingerie, sunglasses and home appliances. Its stores offer a selection of merchandise and feature products from …
I recently needed some new dress shoes, and I had to find them for the same day. It was refreshing to find such a wide variety of styles and sizes available when I was in a real bind. I was in and out of the store within 20 minutes carrying my purchase for a quick change in my car.
The black lady in women's clothing on the third floor was one of the most wonderful and considerate people we have worked with in the store. She helped with a return and she went out of the way to be kind, helpful, and considerate. The lady we met with in your facility was good at her job and …
This Dillards needs to train their personnel in customer resolutions. I went to Dillards 2 years ago and bought Perfume (Very Irresistable- Givenchy) for a friends B-day, well 1 week later, I tried to return the Perfume because I found a better deal in a gift set elsewhere (Foleys). I Met a fe…