The Howell Branch of Lansing Opthamology has a very rude and uncaring staff. The doctors are fine, but the receptionist in particular is VERY rude. She called to cancel appointments for my entire family less than two hours before the appointments. Due to weather they were closing early. Absolutely NO CARE WHATSOEVER for the inconvenience and additional cost to us (as insurance resets to 0 on Jan 1). Absolutely NO CONSIDERATION for trying to work us in later in the week. I was basically told this was my fault for waiting until the end of the year to schedule the appts and accused of having an "adult temper tantrum" when I started to push back on this BS. I would AVOID the Howell branch at all costs.
Chad Nixon is better suited as a counter sales person at Walmart. After the fastest 'Doctor' exam ever, I fully expected to see his retail sales name tag on his shirt while I paid for the 'exam'. We didn't purchase glasses at his store. We had much better service down the road.
If Zero stars was an option for this I'd give them nothing. This was my worst experience as far as an eye exam and service ever. I can't believe anyone would want to go back.
This place is HORRENDOUS! There customer service is seriously one of the worst I've ever experienced. I had a pair of frames picked out and ready to purchase. Because of how EXTREMELY rude both receptionists were I didn't purchase anything and walked right out. I would never recommend this place and they definetly lost service from me.
The doctor is very rude and will lie to you just to make more money! Office manager is very unprofessional also they will not give you your script in hopes that they can sell you their over priced glasses and contact lenses.