Queens County Savings Bank

Oh boy, where to start - well, my father recently passed away due to complications with dementia. Unfortunately, he was the co-signer of a disability account for my brother. Now all anyone at this bank needed to do was just once allow my brother to take the funds from his account without my father present, with our mother (his spouse) being available if need be. You'd like to think that after knowing the entire family & doing business with us for close to a decade, knowing that we've been dealing with dementia for even longer than that, & knowing how difficult it is to change the co-signer for the account (at the SS office, in person, meaning a day off from work I can't afford since I have to BURY MY DAD) that they'd help us out this one time. Nope, so now we both have to take another day off work, find someone to stay with or mother who just lost her husband & has issues with anxiety/depression, and probably spend anywhere from 3-5 hours just to get a useless piece of paper giving the ok. To the manager that is there on weekends (don't know her name, she's mid to late thirties with black hair) I can only hope one day to be in a position where I can return the favor - THANKS FOR NOTHING