Melissa was friendly and gave me some additional info about my son's car. I've been to places like this before and the majority of the time the clerk is rude and talks to you crazy. Thanks Melissa!
Do not do business with these people. They are dishonest and not forthcoming when it comes to dealing with money or billing. Told one thing and do another, then dodge your phone calls. You are obviously dealing with a small business with limited resources, processes and general business integrity. Units leak water, are dusty and full of insects and are poorly maintained. Be warned - they are not registered with the BBB-- NOT RECOMMENDED. Do business at your own risk!
This is the nicest storage place I have been to.... So customer friendly... I so recommend this storage place...
WORST EXPERIENCE IN MY LIFE!!!! First they put you on hold, you call back and they don't answer,. You leave messages and they don't return calls. I had to call from a different number for someone to answer, when i finally got in touch with someone he was rude and not helpful. He got more angrier when i ask for the manager and hung up the phone on me.
Very professional. Property is clean and well maintained. Staff is friendly and always helpful. I have multiple units here.
I've been at this facility for 10 years with multiple units and have been extremely happy with the property and the staff's service. It's a great place because it's not 24 hour access and across the street from a Precinct 4 Constable station.
I have stored here several different times as needed. It is very clean and the managers are polite and useful. I would recommend to anyone.
The lady with blue hair at the desk was so rude when I asked her for information about the complementary moving truck. She was more focus on eating her Frito's and licking her fingers so she didn't miss any of the Frito flavor out of her fingers then making eye contact with the costumer to give better information about the use of the complementary moving truck. Have some costumers manners blue Frito lady!!!
Management is awful. When entering the property after office hours one can tell that this place is used as a homeless encampment. After just renting for a few months I felt my belongings were no longer safe in the facility, homeless people camp out here in the units, they pee inside the hallways, smells like urine, it's surrounded by apartments that have high crime rates, do yourself a favor and not rent here. During Rodeo season and other events at in NRG stadium, after 5 PM you're more likely to be blocked by cars in front of your unit because they do parking for NRG Stadium events. Traffic is always blocked because the events at in NRG stadium, it can take you an hour once you exit 610 onto Main just to get to your unit, if it's not blocked by a car parked in front of it. You're supposed to have access to your unit till 10 PM. The traffic flow going in and out of the storage facility is backed up do to the side business of parking cars for an NRG events.
This is the worst place ever! A rat was dead in my unit plus messed up all my furniture and manager/ owner was very very rude! They say the exterminate every month! That's a joke!! Beware!!