Terrific customer service from rental desk to getting to the car, loading luggage, pairing my iPhone's Pandora with auto's system/speakers. On check-in 5 days later: efficient and friendly every step of the the way! Best car rental experience in a long time--& Enterprise at Houston Hobby Airport will get my business next time. Thanks!
The car we got had a constant rattle from somewhere in the trunk that we couldn't find and became really irritating after the fourth day. We told the check in person about it when we returned the car, but he didn't make any note of it or anything. The next person that gets the car will sure know it if it's not fixed.
my not so good review does not involve this location but the overall service of Enterprise. i had a flat while 150 miles from this location so i called and contacted roadside assistance which in turn sent AAA. they changed the tire to the spare- no problem. the issue was that i was instructed to take the car to the nearest location. i informed the person on the phone that i was very limited in time so she called them and set it up and called me back to let me know that everything was taken care of. However upon my arrival at the location on I35 in Round Rock, they said they knew nothing about it and didn't have a car for me. But i could wait and see if they could help me. i did not have the time so i left and called Roadside Assistance back and told them they would need to bring a car to me at my conference or i would have to drive it back to Houston on Sunday on the donut spare. they said i couldn't do that and would, have to go back and wait. after a few minutes back and forth i hung up and contacted Enterprise through a private message on twitter and only took me two message and an hour to get a response and was told an area manager would call me. 5 days and still no call. so thus the poor review. they are very helpful until you sign the agreement and drive off.
Getting a car from Houston's IAH airport was a breeze! No waiting, and a great car for very little money! Way to go Enterprise!
I like that Alamo allow you to choose your own vehicle. The employees were very helpful. I am a frequent customer and if I have a problem, they will quickly resolve it.
If all the enterprises were like the one in Houston in terms of customer service Enterprise would have no problems ever!!! El Paso and San Antonio enterprise needs to take a few lessons.
Did not have car or car seats per reservation. Also had to choose airport location because they were only site that had car seats, no pick up offered so had to take uber. Passed other enterprise location on way to airport. Called ahead to try to arrange but no help.
Rental was fine but when we received an email with our rental receipt we noticed that we were being billed for satellite radio which we did not request. We sent an email and the charge was removed.
I rent all my cars from National Car Rental. While Sandy P gave us an excellent suggestion for a place to go eat BBQ on our unplanned stay in Houston, I in accidentally left my prescription Maui Jim sunglasses in the car. These can be of no use to anybody other then myself given how bad my eyesight is. National as yet to find my sunglasses that cost nearly $600.00. HUGELY disappointed in the honesty of their employee. Would love to get them back but at this point I highly doubt I will ever see them again. Disappointed Executive Club Member
I have been doing business with Enterprise for years. They have always been my favorite . I love this location because of the convenience in hours, location and staff. We have had a few unpleasant incidents with them :however they made things right! That I really appreciate. I have always been a big fan of their customer services ! Their cars are always dependable and I use them frequent so that I can travel to visit my family in my hometown. I felt like i cheated on them when i had to use pay less and hertz's . I could defiantly tell the difference in the over all services . I truly Thank Enterprise for an excellent job!