Buyers, BEAWARE!I've caught the Houston Galleria store cheating me twice.I started to work with the designer Kelly Drubert to rebuild my kitchen my base cabinet destroyed by the flood, Kelly came late February/early March 2018 and provided me an estimate of $13,419 for 17 cabinets and other small parts and $1650 for installation. I was in contact with the cabinet manufacturer who agreed to provide me 7 cabinets at NO CHARGE to me, they contacted Kelly and notified her of their intent. Kelly revised the the estimate by removing charges for 5 cabinets BUT I noticed my original estimate went up by over $5000 and the installation cost to $2300. I raised my concerns, she agreed to add free Glaze on a couple of cabinets and 2 free Corbels if I paid $2300 installation but refused to provide me the itemized list for each cabinets and failed to explain why the prices went up significantly. We still decided to sign the contract and gave 50% deposit.I asked Kelly if she could redesign my Island and move cabinets from the bartop over to the Island so it would make it a larger Island, her reponse was "Yes" and she came to review on April 11, 2018 and understood very well that we were going to make large island and move 4 bartop cabinets over whihc did not require any additional cabinets but I told her that I would pay extra if additional cabinets are needed.The same day, Kelly sent me the new layout for Island to review; I noticed that her layout was missing 3 cabinets they were already paid for and INSTEAD she added just a flat panel. I replied and told her that I neded those cabinets in the Island as they were paid for.The next morning on April 12, 2018; I received an email from Kelly stating that she will not be able to continue to work on the project and refund my money which I have not received yet and it has been3 day now. FSB is not going to continue the project; IS IT BECAUSE I CAUGHT HER CHEATING MY CABINETS?
Great company, do outstanding machining work. Awesome customer service. always available when you need them.
Owner is very personable and will give you best value for the dollar. honest work ..good mandefinitely recommend him to anyone for granite or marble purchase and install.
Since its establishment in 1992, KOSUN has been the major supplier of solids control products in the field of China’s oil & gas drilling equipment, the earliest and only one centrifuge manufacturer in five provinces in Northwest China, and the producer of the first-generation high-frequency drilling fluid shale shaker in China.
Chris helped us find the granite at a very good price. Even though he showed up late from appointment time, he was very patient and knowledgable in accompanying us find the granite that works for us. His father and other staffs installed the granite for us in the bathroom. It took them two trips per our request, and they have all been courteous, timely and professional. I am very happy for the product they delivered and the price is very reasonable. This is our second time engage J&C's work. The first time was in 2006. Both experience are satisfactory. I would recommend his service to others.
Re Experience with so called, "High" Standard Mfg. Horrible experience Very rude Customer, NON Service reps. Bad workmanship: Guns returned not repaired. Company refused refund. Had to get Credit card company to bounce charges. "High" Standard should be called LOW Standard Mfg. Note: It has an "F" rating, (the lowest given by the Houston BBB). DO NOT DO BUSINESS WITH THIS RIP-OFF COMPANY!
We hired J & C Granite for our office break room counter. Great service and quality work. Highly recommended.