It is clean, has a large number of washers and dryers, a family atmosphere. I don't live in the area, so I drive 12 to 15 miles to get there.
One small stain on shirt was made worse because they made the stain run down from above pocket to pocket. When dropped off had attendentant to mark it but it was only made worse. One to avoid.
We will do our best to make you feel clean, comfortable and friendly to serve our beloved customers at Family washateria. Please support us. Thank you very muck
New mamagement, helpful staff, very clean atmosphere,restroom is impecaple,new machines, and also 2 drink machines from cokes to starbucks coffee,and a vending machine full of goodies mixed with detergents to bags for your clothing, refunds on the spot for any inconvenience,free wifi, cold ac , over all great experience!!!!
I am literally sitting outside of this place in complete disbelief at the absolute disrespect the owner of the business just gave me. The machines are constantly malfunctioning and on this evening one of the machines malfunctioned. With the dryers, normally you put in 5 or 6coins press the start button and it goes ahead and puts 40 - 48 minutes on your dryer. I put in my 6 coins and only showed that it applied 2 coins to the machine, giving me only 16 minutes. I tried to more coins just for good measure to double check and make sure that it wasn't just me that the machine was actually malfunctioning. I found the owner who is an older Asian woman, and ask for assistance since the machine wasn't working for me. I walked her over to the machine and put in another one of my quarters to show her that it wasn't working. She tries to press the button a couple of times and says finally yes it is not working in very broken English. I let her know that I at this point had put 7 coins into the machine and I would need my money back so that I can go ahead and move my clothes to another machine and get them to dry. She then hands me two quarters and walks away, as I'm in mid-sentence to telling her no I put in 7 quarters not 2. She turns around and proceeds to tell me that everybody comes in and tells her that that everybody here lies and that 99% of what everybody here tells her is nothing but lies and she can't believe what I'm telling her. She says that she'll have to check the security cameras. I told her to go ahead and do it as soon as possible so that way I may receive my money back. At this point it wasn't even about the 5 quarter difference, it was about the disrespect in the fact that I am a customer of yours and what the hell is 5 quarters to you when I have just put in almost 40 quarters into your machines at this point. When I told her that I needed her to go ahead and look at the cameras she then puts two more quarters into my hands and starts to run away as fast as you possibly can. At this point I continue to pursue her and tell her no I told you 7 quarters. Not 2, not 4, 7. She comes back and continues to tell me that I'm lying just as everyone else here lies and everyone else continues to lie and she can never believe what anybody says. I then asked her are you actually accusing me of lying over five quarters? She says no but everybody lies everybody lies to me. She then gave me two more quarters and pretty much ran out of sight. This is the most disrespectful display of relation between customer and business. I've worked in customer service for over ten years and completely baffled that someone would choose to outright call a customer a liar and lose their weekly business over 5 quarters. There are plenty of places to wash your clothes, don't bother the hassle with this one.
My husband and I have been going to this laundromat for almost 3 years and have never dealt with anything like this. Last night, 6/13/15 my husband arrived at the washateria at 8:20 PM BEFORE the last wash at 8:30PM which after that time they usually lock the doors so no one else can come in AFTER 8:30PM however the doors were unlocked and he was able to get inside CLEARLY meaning that they were still open. He had begun to put clothes into the machines, when he was interrupted by an older woman with short hair telling him that he could not wash and told him to leave. My husband told her that he already had clothes in the machine and that he would take the clothes home to dry as soon as they were done. Instead of saying anything back she walks away and then calls the police. And then LIES to my husband saying that she did not. And yes, the police did show up. However they did not speak to my husband. They came and went for absolutely nothing. I have never in my life dealt with such complete incompetence and the severe lack of professionalism this woman clearly seems to not have. I will never again set foot into this location until I hear back from the owner of this location and that woman apologizes to my husband. Absolutely despicable.
It is clean. But don't have soap in the restrooms and they don't turn on the a/c.
As many know I go to different Laundromat locations and write my reviews based on my experience now unfortunately this specific place has rude assistants, dryers do not work, and washing 50 Lb load quite expensive for a bad wash and dry.
If you're looking for a place that open and closes as advertised this place is NOT IT! Arrived at 7:15AM on 1/22/2014 and it was not open for business.
Does not open the hours they post.